Feedback Survey

1
At what point did you decide Resolve was not a good fit to help you reduce or eliminate your medical debt?* This field is required.
After submitting my refundable deposit and signing the contract
After speaking with someone at Resolve
After submitting my documents to Resolve (bills, tax info, etc.)
I never had any communication from Resolve after signing and paying
Other
2
Who did you speak with that made you decide Resolve was not a good fit?* This field is required.
I spoke to an Advisor (This person would have likely discussed pricing and how Resolve works)
I spoke to an Advocate or Patient Success Specialist (This person would have likely requested documents such as bills, tax returns, pay stubs etc.)
I don't remember or know the role of the person I spoke to
3
Do you recall the name of the person at Resolve that you spoke to?
This is optional and may be skipped
4
How would you describe your experience with your Advisor?* This field is required.(This is the person that likely discussed pricing or how Resolve works)
Very positive
Mostly positive
Neutral
Mostly negative
Very negative
I never spoke to an advisor
5
What, if anything, did your advisor do well, or what could they have done better on your call?(This is the person that likely discussed pricing or how Resolve works)
Your feedback is appreciated, however this question is optional and may be skipped.
6
After speaking with an Advisor or signing up online, how was your experience with your Advocate or Patient Success Specialist?* This field is required.(This person would have likely requested documents such as bills, tax returns, pay stubs, etc.).
Very positive
Mostly positive
Neutral
Mostly negative
Very negative
I never spoke to an Advocate or Patient Success Specialist
7
Did an Advocate or Patient Success Specialist from Resolve attempt to contact you?* This field is required.(This person would have likely requested documents such as bills, tax returns, pay stubs, etc.)
Yes
No
Other
8
What, if anything, did your Advocate or Patient Success Specialist do well, or what could they have done better on your call?(This person would have likely requested documents such as bills, tax returns, pay stubs, etc.)
Your feedback is appreciated, however this question is optional and may be skipped.
9
What best describes why you chose not to work with Resolve?* This field is required.
Timing wasn’t right
Cost or value concerns
The process felt overwhelming
I decided to handle it on my own
I was told Resolve could not help me
I wasn’t sure what would happen next
Other
10
Was there anything that caused hesitation, concern, or loss of confidence along the way that you would like to share?
Your feedback is appreciated, however this question is optional and may be skipped.
11
Is there anything else you would like to share regarding your experience with Resolve?
Your feedback is appreciated, however this question is optional and may be skipped.
12
Would you be open to a follow-up call or email directly from the CEO of Resolve if there are questions about your feedback?* This field is required.
Yes
No
13
Please enter the best phone number or email address to reach you.As a reminder this survey is anonymous, please enter your preferred phone number or email address below for the CEO of Resolve to contact you.
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