To cancel any registration for any reason, the registrant must submit a cancellation request in writing to AOM at registration@aom.org.
The Annual Meeting registration fee is refundable until 1 July 2026 17:00 ET (UTC-4/GMT-4) and is subject to an $85 processing fee (this does not apply to waivers). This fee helps cover the administrative and logistical costs AOM incurs in preparing for each attendee’s participation, including processing, staffing, and planning resources.
Cancellations of Fee-Based Sessions and Professional Development Workshops are fully refundable by the deadline and are not subject to a processing fee. When an Annual Meeting registration is cancelled, any associated Fee-Based Sessions and Professional Development Workshops will also be cancelled.
Refund requests received after the deadline cannot be honored due to contractual obligations and guarantees. This refund policy applies equally to Annual Meeting, Fee-Based Sessions, and Professional Development Workshops. Exceptions will not be made for changes to travel arrangements or for registrants who required a visa and registered before acquiring one. Refunds cannot be processed once a badge has been picked up. No-shows are not eligible for refunds.
All eligible refunds will be issued to the original payment method. If your card information has changed, please contact your bank directly. Refunds for wire transfers or mailed checks will be sent to the original account used for payment. Registrations and refunds are individual, non-transferable, and cannot be applied to any future service, conference, or event. Refunds are typically received within 5–10 business days, depending on your financial institution. Refunds by wire transfer or mailed check may take up to 4–6 weeks for processing. Any currency conversion differences and bank fees are the responsibility of the registrant.
Please visit AOM's Annual Meeting Policies to learn more.