DS SHELL STRUCTURE/ACRYLIC SURFACE CLAIM FORM

Shell Structure/Acrylic Surface

To submit a claim for the shell structure or acrylic finish, fill in the form below and upload clear pictures of the affected area without water along with pictures of the spa installation (must be able to see what the spa is installed on).

Dynasty Spas will review the information for warranty coverage, and if necessary, assist you with locating a company that can repair the shell or surface finish, if you are unable to perform the work yourself. A repair estimate must be pre-approved by Dynasty Spas prior to the repair taking place. Once approved, a color match repair kit can be sent to the repair company to use to repair the shell or acrylic surface.

“Notice”: Shell and acrylic repairs require optimal conditions and air temperatures to properly cure, so the repair may be delayed until conditions are dry and warm if the spa to be repaired is installed outdoors.

You will receive a confirmation email that the claim has been submitted along with a claim number. Retain a copy of the confirmation and claim number until the claim has been fully processed. This confirmation is emailed to the email address filled in the “Dealer’s Email Address: box in the form below.

A Dynasty Spas representative will contact you within 48 hours with a determination, or to request more information.

If you are a homeowner needing assistance, please contact your local dealer. If you do not have a local dealer, please contact us at CUSTOMER SERVICE

Spa Serial Number:*

Spa INSTALL Date:*

Dealer's Name:*

Company that is submitting the claim.

Dealer's Email:*

A confirmation of this claim submission will be sent to this email address.

Dealer's Address:

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Dealer's Phone Number:

Area CodePhone Number

Dealer's Dynasty Account #:*

Typically starts with a "P"or "G"

Customer's Full Name:*

First NameLast Name

Customer's Email*

example@example.com

Customer's Address:*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Customer's Phone Number*

Area CodePhone Number

Date defect was noticed:*

Date

Details of the defect:*

Quoted amount to preform repair:*

If you do not have a technician that can quote and perform the repair, please mark NA in this box. A Dynasty Spas representative will help you locate a repair technician if needed.

Image/File upload:*

UPLOAD HERE

Picture Clearly Showing Defect

Image/File upload:

UPLOAD HERE

2nd Picture Clearly Showing Defect

Image/File upload:*

UPLOAD HERE

Picture showing spa installation/spa pad

Additional Notes