DS SPA COMPONENT OR PLUMBING CLAIM FORM

Spa Component or Plumbing

To submit a claim for the Spa Components or Plumbing, the repair needs to be completed FIRST. Start by diagnosing the spa and ordering the necessary parts to properly repair the spa by contacting the parts department at parts@dynastyspas.com or 866-361-3699 ext 103 or the technical support department at tech@dynastyspas.com or 866-361-3699 ext 125. For assistance determining part numbers, click here http://www.dynastywarranty.com/ . After the repair has been completed fill in the form below and upload clear pictures of the defective parts and parts labels

Dynasty Spas will review the information for warranty coverage. If approved, a credit for the part/s along with the appropriate labor payment will be processed to your account.

You will receive a confirmation email that the claim has been submitted along with a claim number. Retain a copy of the confirmation and claim number until the claim has been fully processed. This confirmation is emailed to the email address filled in the “Dealer’s Email Address: box in the form below.

Do NOT dispose of or destroy any parts until the claim has been fully processed and you have received confirmation of the credit memo.

Please allow 24 to 48 hours for processing. A copy of the credit will be emailed to the email address on your account’s billing file.

If you are a homeowner needing assistance, please contact your local dealer. If you do not have a local dealer, please contact us at CUSTOMER SERVICE

Picture Uploading Instructions:

Pictures that are uploaded need to be clear images of the product. Product labels must be legible.

For all electrical items that have identification labels, a picture of the label with the part’s serial number must be uploaded. (Please see examples below)

For items without identification labels such as jets, valves, LED lights, plumbing parts, etc, a picture of the complete part showing the defect must be uploaded.

For pumps, a picture of all labels attached to the pump must be uploaded. (Please see example below)

Claims must be submitted within 30 days of repair date.

Claims submitted after 30 days of repair date are subject to denial.

Spa Serial Number:*

Spa INSTALL Date:*

Date

Spa REPAIR Date:*

Date

Dealer's Name:*

Company that is submitting the claim.

Dealer's Email:*

A confirmation of this claim submission will be sent to this email address.

Dealer's Address:

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Dealer's Phone Number:

Area CodePhone Number

Dealer's Dynasty Account #*

Typically starts with a “P” or "G"

Customer's Full Name:*

First NameLast Name

Customer's E-mail:*

example@example.com

Customer's Address:

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Customer's Phone Number:*

Area CodePhone Number

Customer's complaint:*

Ensure details and accurate information is provided, so defects can be properly addressed with our quality team and suppliers.

Service preformed:*

Ensure details and accurate information is provided, so defects can be properly addressed with our quality team and suppliers.

List any part numbers used for the repair:*

If unsure of the part number/s use NA in this box. A dynasty Spas representative will attempt to identify the part/s by using the pictures provided or contact you for more information.

Repair START Time:*

:HourMinutesAM/PM Option

Repair END Time:*

:HourMinutesAM/PM Option

Repair time/labor hours are paid according to the pay schedule for typical repairs. If you are requesting additional time, please provide details to justify the additional time required or request preapproval from the warranty department prior to performing the repair. Please refer to your dealer manual to view the pay schedule or contact tthe warranty department to receive a copy at: warranty@dynastyspas.com

Image / File upload:*

UPLOAD HERE

Picture clearly showing part defect and/or label/s.

Image / File upload:

UPLOAD HERE

2nd picture clearly showing any additional defects and/or label/s.

Image / File upload:

UPLOAD HERE

Any additional supporting file or picture.

Additional Notes