Purchased Replacement Parts 

If a replacement part was purchased from Dynasty Spas, a one-year replacement warranty is provided for that part. To submit a claim for the purchased replacement part, fill in the form below and upload clear pictures of the defective part and /or labels.

Dynasty Spas will review the information for warranty coverage. If approved, a credit for the part/s will be processed to your account. Contact the parts department at parts@dynastyspas.com or 866-361-3699 ext 103 to order a replacement. If the credit has been processed, the accounting department can apply this credit to the replacement part’s invoice.

You will receive a confirmation email that the claim has been submitted along with a claim number. Retain a copy of the confirmation and claim number until the claim has been fully processed. This confirmation is emailed to the email address filled in the “Dealer’s Email Address: box in the form below.

Do NOT dispose of or destroy any parts until the claim has been fully processed and you have received confirmation of the credit memo.

Please allow 24 to 48 hours for processing. A copy of the credit will be emailed to the email address on your account’s billing file.

If you are a homeowner needing assistance, please contact your local dealer. If you do not have a local dealer, please contact us at CUSTOMER SERVICE

 

 

 

Picture uploading instructions:

Pictures that are uploaded need to be clear images of the product. Product labels must be legible. 

For all electrical items that have identification labels, a picture of the label with the part’s serial number must be uploaded. (Please see examples below)

For items without identification labels such as jets, valves, LED lights, plumbing parts, etc, a picture of the complete part showing the defect must be uploaded.

For pumps, a picture of all labels attached to the pump must be uploaded. (Please see example below)