DS SPA COVER CLAIM FORM

Spa Cover

To submit a claim for the Spa Cover, fill in the form below and upload clear pictures of the affected area along with an overall picture of the cover installed on the spa.

Dynasty Spas will review the information for warranty coverage. If approved, a replacement cover or cover skin (vinyl only) will be processed under your account at no charge. The warranty does not cover shipping cost associated with replacement covers or cover skins, so it is typically best to ship these replacements along with your next spa shipment.

You will receive a confirmation email that the claim has been submitted along with a claim number. Retain a copy of the confirmation and claim number until the claim has been fully processed. This confirmation is emailed to the email address filled in the “Dealer’s Email Address: box in the form below.

A Dynasty Spas representative will contact you within 48 hours with a determination, or to request more information.

After replacement cover/skin has been received, the defective cover/skin can be disposed of at your discretion.

If you are a homeowner needing assistance, please contact your local dealer. If you do not have a local dealer, please contact us at CUSTOMER SERVICE

Spa Serial Number:*

Spa or Cover INSTALL Date:*

Date

Is this the original cover supplied with your spa *

If you selected NO Above

Provide the sales order number or purchase order number this cover was purchased under.

Cover Part Number

If unknown, the spa serial number will be used to determine the correct replacement part number.

Dealer's Name:*

Company that is submitting the claim

Dealer's Email:*

A confirmation of this claim submission will be sent to this email address.

Dealer's Address:

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Dealer's Phone Number:

Area CodePhone Number

Dealer's Dynasty Account#*

Typically starts with a "P" or "G"

Customer's Full Name:*

First NameLast Name

Customer's Email:*

example@example.com

Customer's Address:

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Customer's Phone Number:*

Area CodePhone Number

Date defect was noticed:*

Date

Details of defect:*

Image / File upload:*

UPLOAD HERE

Picture clearly showing defect.

Image / File upload:

UPLOAD HERE

2nd picture clearly showing defect.

Image / File upload:*

UPLOAD HERE

Picture showing the full cover installed on spa.

Shipping preference*

Additional Note