Catagra Group Training Pty Ltd – Privacy Statement
Catagra Group Training Pty Ltd has a responsibility to collect, use, store, and protect personal and sensitive information about our students in compliance with relevant Australian laws and regulations, including the Privacy Act 1988 (Cth)
If you choose not to provide your personal information, Catagra Group Training Pty Ltd may not be able to enrol you as a student or deliver the training and assessment services you have requested.
How We Collect Personal Information
Your personal information may be collected through:
- Online enquiry and enrolment forms on our website
- Administrative and compliance forms - Complaints and Appeals Forms, Payment Refund Forms, and surveys or questionnaires
- Assessment submissions and course participation records
How we use your Personal Information
We use your personal information to:
- Deliver and manage the training program you are enrolled in
- Record your training and assessment outcomes
- Improve our services through data analysis, reporting, and student feedback
We will retain your personal information relating to your enrolment, training, and assessment outcomes for up to 30 years, as required by law.
Data Storage and Security
Your personal information is stored within our secure electronic systems located in Australia. Data is protected by security safeguards and backed up regularly to secure servers.
Where personal information is collected in hard copy format, the data is entered into our systems, reviewed, and then securely destroyed.
Access and Correction of Personal Information
You have the right to access and correct your personal information. You can:
- View your details via your online learning platform, or
- Complete a Student Information Release Form to request updates.
We will respond to access or correction requests within two (2) business days.
If a third party requests your personal information, we will seek your written consent before disclosure, except where:
- Your employer or job network provider has paid for your training and requests information about your progress;
- Disclosure is required to support our operations (e.g. compliance consultants or auditors); or
- We are legally required to disclose information to regulatory authorities.
Website Analytics and Cookies
Catagra Group Training Pty Ltd uses Google Analytics and cookies on our website to track and report website traffic. This helps us understand visitor activity and improve our online services. These cookies are stored on Google’s servers (which may be located overseas) and may be shared with third parties if required by law or for processing purposes.
No personal information is collected through these cookies. You can disable cookies via your web browser settings; however, doing so may affect your website experience.
Complaints and Concerns
If you have any concerns about this Privacy Statement or how we manage your personal information, please contact us directly.
Under the Privacy Act 1988, you also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) regarding how your information is handled.
Contact Details:
Catagra Group Training Pty Ltd
Manager
35 Enterprise Circuit Maryborough West QLD 4650
email: admin@catagra.com