Welcome to the Service Hub.
Before proceeding, please take a moment to read and understand the guidelines below. Following these will help us provide you with the best possible service.
Guidelines
You must have an existing booking with us to use this service. It is not intended for general enquiries, and you will be required to enter a valid booking reference.
The Service hub should only be used for amendments or cancellations to existing bookings.
If you need to make changes to a booking departing within the next 7 days, please contact us by phone and select the appropriate option.
For enquiries relating to the following, please refer to the Agent Tools page on our website:
Adding baggage to a flight
Pre-booking seats
Checking passengers in for their flight
For general questions about facilities at a property you have booked with us, please visit the hotel’s website for the most up-to-date information.
To help us manage requests quickly and efficiently, please ensure Manage My Booking is used correctly. When completing the form:
Select the correct reason for your request
Provide clear and accurate details in the message box
Please note - DO NOT RESUBMIT / CHASE A REQUEST - This could result in the original request being deleted
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I have read and understand the above statement.
If you have read and understood the guidelines and your request is appropriate, please tick the box below to proceed.
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I have read and agree to the guidelines
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