New/Add on Customer Form
  • Thank you for partnering with Oasis Preferred Maintenance! Please provide the information below so we can set up your new service

    Please complete the form below and select any new services you’re interested in having installed for your business. Our technicians are ready to swing back by to add a water filtration system to enhance your customers’ experience, or to enroll additional ice machine equipment into a Preventive Maintenance (PM) membership where applicable. We appreciate your support!
  • Service Call Rates & Warranty Disclaimer - For New Ice Machine Customers

  • Our minimum charge for new ice machine service requests is $224.95 - With our diagnostic fee being $99.95 and our hourly rate of labor being $125.00. If the problem is fixed within the first hour, you would only be charged the minimum plus if any parts were used. We have a "Not to Exceed" of $750 without your verbal or written approval.

  • First time customers are expected to pay for service upon completion. A credit card will be used as the default method of payment for your account and will guarantee your service appointment.

    Once we receive your completed form, we will set your company up in our service platform, Jobber, and will send you a secure request to enter your credit card information on your account.

  • If your asset is currently under warranty, we will take all necessary steps to bill for its warranty status. There are common reasons why the service request would not be covered even if the warranty period is not expired. These include: Equipment failure due to improper installation, equipment failure due to lack of maintenance, adjustments to equipment or no power/water.

  • Prior to placing your service request, we recommend confirming your condenser is clean, free of any debris, and that your unit is plugged into a working outlet with access to water if applicable. Please check your Manufacturer's Warranty Statement for complete warranty coverage details.

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