Frequently Asked Questions (FAQs)
Is this trip fully guided?
Yes. This is a fully guided, land-only group journey curated and coordinated by My Destination Guru LLC in partnership with local historians, guides, and community hosts. All scheduled activities listed on the booking page are guided and coordinated on the ground.
What does “land-only” mean?
Land-only means international airfare is not included in the package price. All accommodations, ground and water transportation within Sierra Leone, guided experiences, and listed meals are included unless otherwise noted.
When is my space officially confirmed?
Your space is confirmed once the $450 non-refundable deposit is successfully received and processed, subject to availability. Spaces are confirmed in the order payments are received.
Is the deposit refundable?
No. The $450 deposit is strictly non-refundable and non-transferable, regardless of reason for cancellation. The deposit covers supplier commitments, administrative processing, itinerary planning, and group coordination.
What happens if I need to cancel?
Cancellations made more than 45 days prior to departure will forfeit the deposit only.
Cancellations made within 45 days of departure are non-refundable.
No refunds are issued for late arrivals, early departures, or unused services.
All cancellation requests must be submitted in writing via email. The date the written request is received determines applicable penalties.
What counts as “services rendered”?
Services rendered include, but are not limited to, itinerary planning, supplier coordination, administrative processing, reservation management, and group operations, regardless of whether travel has commenced.
Do I need travel insurance?
Travel insurance is strongly recommended. Insurance may help protect your investment in the event of unforeseen circumstances such as illness, emergencies, or trip interruption. Travel insurance options are offered during booking. Declining travel insurance does not waive any cancellation or refund policies.
Are accommodations luxury?
No. Accommodations reflect locally appropriate standards and are not marketed or represented as luxury unless explicitly stated. Room layouts, bed configurations, and features are subject to availability and final assignment by the supplier.
Can I choose my exact room layout or features?
Room categories reflect general room type only. Specific layouts, sofa beds, verandas, or in-room features cannot be guaranteed and are assigned by the accommodation provider.
What if the itinerary changes?
While every effort is made to operate the itinerary as published, reasonable adjustments may occur due to weather or unforeseen circumstances. Such changes do not constitute grounds for a refund.
Can I dispute the charge with my bank if something comes up?
By submitting payment, you agree not to initiate chargebacks, payment disputes, or reversals for services rendered in accordance with the booking terms, cancellation policy, itinerary disclosures, and Terms & Conditions.
Any payment concerns must be submitted in writing within 14 days of payment confirmation for review.
Unauthorized chargebacks may be considered a breach of the Terms & Conditions.
Who should I contact if I have questions?
All questions, requests, or concerns must be submitted in writing via email to My Destination Guru LLC to ensure accurate documentation and timely response.