Please provide details about the issue you are experiencing so we can assist you.
What is the Username you use to login to the service?
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Which service are you experiencing an issue with?
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Black Box TV
NitroTV
Holmes Entertainment
ZinTV
Other
Have you done your Device Maintenance Checks? Example 1) FIRESTICK maintenance. From the HOME SCREEN of your Firestick select SETTINGS / COG WHEEL (depending on the version of your device)1. Select APPLICATIONS then MANAGE INSTALLED APPLICATIONS2. Select all streaming applications and perform the following a. FORCE STOP all streaming applications b. CLEAR CACHE on all streaming applications3. RESTART your Firestick / streaming device (power down then power up)4. Restart your NETWORK if possible, both your modem and router and in that order if they are separate devices. Example 2) ONN Device Maintenance. To ensure optimal performance of your ONN streaming device, follow these steps from the HOME SCREEN:1. Navigate to Settings: From the home screen, find and select the settings (gear icon) option.2. Manage Apps: - Go to Applications. - Select Manage Installed Applications.3. Force Stop and Clear Cache: - Find all streaming applications listed and select each one. - For each app, perform the following: a. Force Stop to close the application completely. b. Clear Cache to free up storage space.4. Restart Your ONN Device: Power down your ONN streaming device and then power it back up.5. Restart Your Network if possible: If you have separate devices, restart your modem first and then your router. Performing these maintenance steps regularly (we suggest weekly) can help keep your ONN device running smoothly.
yes
No
What type of device are you using?
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Google/Android TV (Example: Onn Box)
Firestick
Roku
Android Phone
Apple Phone
Which BlackBox app player are you using?
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IBO
XC Player
Tivimate
Not \sure
Are you using a VPN?
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Yes
No
Not sure
Which category is the issue occurring in?
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Movies
Series
Live
If the issue is with a Live Channel, what is the Sub-Category? (Example: US Entertainment) If your issue is not with a Live Channel leave this question Blank
Which channel are you reporting an issue? (Example: 57 FX East) If your issue is not with a Live Channel leave this question Blank
What is the Movie title? (Example: The Grinch) If your issue is with a Live Channel or Series, leave this question Blank
What is the Series title? (Example: The Big Bang Theory Season 3 Episode 4) If your issue is with a Live Channel or Movie, leave this question Blank
Describe the issue you are experiencing. Please be descriptive
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What is your contact information?)( * E-mail prefered)
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How would you like to be updated on your report?
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Whats App
Facebook Messenger
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