CentricAi Same-Day Delivery Research Survey (5 minutes)

CentricAi Same-Day Delivery Research Survey (5 minutes)

We’re building a reliability-first same-day courier service for London & Essex. This short survey helps us understand what’s broken today (ETAs, tracking, support, pricing) and what “great” delivery looks like for your business. Your answers will directly shape our pilot, and you can opt in at the end if you’d like early access.

PS: SurveyCircle users receive points for their participation, which can be used to recruit free survey participants at SurveyCircle.com
Consent*
Company type

E-commerceRetailFood / CateringTrades / Services (e.g., plumbing, maintenance)Healthcare / MedicalLegal / Professional servicesOther
Which best describes you?*

Owner/FounderOps/Logistics ManagerAdmin/Office ManagerCustomer ServiceOther
Where do your deliveries mainly happen?*

London (within M25)Greater London (outside M25)EssexOther
How often do you send same-day / urgent deliveries?*

DailyA few times a weekWeeklyMonthlyRarely/Never
Typical job types

DocumentsSmall ParcelsFragile ItemsRetail Stock TransferFood/PerishablesReturns/ExchangesOther
What do you use today?*

Uber / similar instant courier appsLocal courier companyIn-house driverMultiple options (depends)We don’t have a consistent solution
Biggest frustrations (pick up to 3)*

Unreliable ETANo real-time trackingCancellations / no-showsHard to reach the driverProof of delivery is messyPricing feels random / confusingPoor support when something goes wrongCan’t schedule ahead easilyOther
In the last 30 days, how many deliveries had an issue?

01-23-56-1010+Other
Which issues happen most?

Late pickupLate dropoffCouldn’t find address / access issuesRecipient not availableDamaged itemMissing itemDriver cancelledPoor communicationOther
What delivery promise matters most?*

Fast pickup (e.g., within 30–60 mins)Guaranteed delivery window (e.g., by 2 hours)Predictable pricingBest driver quality & professionalismStrong support when exceptions happen

How important are these? (1=not important, 5=critical)*

	1	2	3	4	5
Live tracking link
Accurate ETAs
Photo + signature proof of delivery
Proactive delay alerts
Easy reschedule / reroute mid-job
Support chat/phone that actually answers

If we offered “reliability-first” same-day delivery with proactive issue handling, would you try it?

Yes, definitelyMaybeNo
Roughly what do you pay for a typical same-day delivery today?

Under £10£10-£15£15-£25£25-£40£40+
What would you expect to pay for a premium/reliable option (all-in)?

Same as today+10%+20%+30%Depends on SLA/Distance
What would make you NOT use a new delivery service?
Want early access / pilot?*

YesMaybe laterNo
Name

First NameLast Name
Email
example@example.com