JenG Cake Custom Cake Order Form
  • JenG Cake Custom Cake Order Form

  • Thank you so much for your interest in our cakes! Please take a moment to carefully read through the information below before submitting your order form.

     

    • Email Hours: We respond to emails from Sunday to Wednesday.
      *Any order forms submitted between Thursday and Saturday will be processed, and invoices will be sent out starting the following Sunday.

    [Order Process]

    • Confirmation: Submitting this form does not guarantee your order. Your booking is officially confirmed only after full payment is received.

    • Payment Deadline: Payment must be made within 36 hours of receiving the invoice. If not, the order will be automatically canceled to open the slot for other customers.

    • Lead Time: We recommend ordering at least 2 weeks in advance, as our calendar fills up quickly!

    [Pickup Instructions]

    • Pickup Days: Pickups are available Wednesday through Saturday.
    • Details: The exact location and detailed pickup instructions will be sent via text on the Monday of your pickup week once your order is confirmed.

    [Cacellation & Refund Policy]

    • Please note that all payments are non-refundable once confirmed. If you need to reschedule, please let us know at least 1 week in advance.
    • By submitting this form, you agree to our terms and conditions.

    If you have any questions, feel free to reach out to us at hello@jengcake.com. We can’t wait to bake something sweet for you!🎂

  • Format: (000) 000-0000.
    • We accept bookings up to 40 days in advance.
    • If a specific date is not showing, it means that date is fully booked!
    • If you need to change your pickup time, please inform us at least one day before your pickup date.
    • We will contact you by Monday of your pickup week with the exact details and instructions.
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  • Please note that any photos provided are used as inspiration only. I’m not able to directly copy another artist’s work!

    Even if you're requesting one of my past designs, please understand that it may not look 100% identical, as each cake is handmade and may have slight variations.

    If you don’t have specific cake inspiration photos, please feel free to share any related images such as the party decorations, backdrop, outfit, cookies, or anything else you’ll be using. These references will help me come up with a design idea for your cake!

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