Libby Digital Materials & Wait Times Survey
Help us understand your experience with Libby and your opinions about digital material access and wait times.
Do you currently use Libby or OverDrive to access digital materials (ebooks, audiobooks, magazines) from the library?
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Yes, I currently use it
No, but I have used it in the past
No, I have never used it
How long have you been using Libby and/or OverDrive?
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Less than 6 months
6 months to 1 year
1-2 years
2-3 years
More than 3 years
How frequently do you check out materials through Libby?
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Multiple times per week
About once a week
A few times a month
Once a month
Less than once a month
Approximately how many ebooks or audiobooks do you check out per month?
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0-2
3-5
6-10
11-15
More than 15
Which type of digital content do you primarily access via Libby?
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Ebooks
Audiobooks
Magazines
About equal mix of ebooks and audiobooks
Other
What is the primary reason you use Libby instead of borrowing physical books? (Select all that apply)
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Convenience/instant access
No need to visit the library in person
Better selection than my local branch
Accessibility features (font size, text-to-speech, etc.)
Can read/listen on multiple devices
I prefer digital reading/listening
Physical mobility limitations
Other
On which device(s) do you primarily read or listen to materials borrowed via Libby? (Select all that apply)
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Smartphone (iPhone, Android)
Tablet (iPad, Android tablet, Kindle Fire)
E-reader (Kindle, Kobo, Nook)
Computer (desktop or laptop)
Other
Have you ever had to place a hold or join a waitlist for a title you wanted to borrow?
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Yes, frequently
Yes, occasionally
Yes, but only once or twice
No, never
When you've had to wait for a title, how long was the typical wait time?
Less than 1 week
1-2 weeks
3-4 weeks
1-2 months
More than 2 months
It varies significantly
How did having to wait for digital materials make you feel about the library's digital service? Please describe in your own words.
In your own words, why do you think there are wait times for digital books? Please type your answer below. If you are unsure, please type "Not sure."
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Which of the following do you think contribute to ebook wait times? (Select all that apply)
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Limited library budget
High demand for popular titles
Publisher licensing restrictions or policies
Technical limitations of the platform
Libraries intentionally limiting the number of copies
The library doesn't know what patrons want to read
Not sure
In your own words, please describe what you know about how libraries acquire or purchase ebooks. If you are not sure, please type "Not sure."
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Would you be interested in learning more about how library ebook licensing works?
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Yes, I'd like to understand this better
Maybe, if it was presented in an easy-to-understand way
No, I'm not particularly interested
I already feel like I understand it well
Have wait times ever prevented you from reading a book you wanted?
Yes, I gave up on getting the book entirely
Yes, I purchased or borrowed it elsewhere instead
No, I was willing to wait
Not applicable (I haven't experienced wait times)
Overall, how satisfied are you with Libby as a service? (1 - Not at all, 5 - Very)
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Very Unsatisfied
1
2
3
4
Very Satisfied
5
1 is Very Unsatisfied, 5 is Very Satisfied
Do you use any other platforms to access ebooks or audiobooks? (Select all that apply)
Kindle Unlimited
Audible
Scribd
Apple Books
Google Play Books
Other subscription service
I purchase individual ebooks/audiobooks
Libby is my only source
Other
What is your age range?
Please Select
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
What is your gender?
Woman
Man
Non-binary
Prefer not to say
Prefer to self-describe
What type of area do you live in?
Urban (city)
Suburban
Rural
Prefer not to say
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