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  • Shrinkage is more than just 'lost time', it is a critical lever for contact center profitability. Are your definitions reactive or proactive?

    Use this Cinareo Diagnostics Tool to benchmark your current governance, visibility, and financial impact. Complete the assessment to receive your Maturity Tier Interpretation and discover hidden opportunities for optimization.

    Questions are in multiple-choice format, and the diagnostics will take about 5 minutes to complete.

    All responses are confidential and aggregated.
    No individual or company will be identified in the published results. 

  • Shrinkage Visibility & Core Foundations

    Check all boxes that are true for your organization regarding the following questions.
    Shrinkage Visibility & Core Foundations

  • Operational Governance & Financial Impact

    Check all boxes that are true for your organization regarding the following questions.
    Operational Governance & Financial Impact

  • 01% - 39% Reactive Shrinkage is inconsistently measured and rarely challenged. Planning risk is high.
    41% - 64% Managed Core shrinkage components are tracked, but governance and financial impact analysis remain limited.
    65% - 79% Proactive Shrinkage is well-defined, regularly reviewed, and incorporated into planning with moderate rigor.
    80% - 91% Optimized Shrinkage is governed systematically, with strong adherence discipline and financial awareness.
    92% - 100% Predictive Shrinkage is forecasted with precision, financially optimized, and continuously improved using data-driven insights.
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