Customer Service Chatbot Experience Survey

This is a study of human perception of emojis in generative AI customer service chatbots. The purpose of this study is to identify if different types of emojis are perceived differently when they are used in generative AI customer service chatbots.If you decide to participate in this study, you will be asked to look at pictures of text-based interactions between humans and customer service chatbots. You will then be asked to answer questions regarding their perception of the chatbot's warmth, how much they trust the chatbot, and how likely you are to continue using it. There are no reasonable foreseeable (or expected) risks. There may be unknown risks. This study is anonymous. We will not be collecting or retaining any information about your identity. The decision to participate in this study is entirely up to you. You may refuse to take part in the study at any time without affecting your relationship with the investigators of this study or Chantilly High School or losing benefits to which you are otherwise entitled. You have the right not to answer any single question, as well as to withdraw completely from the survey at any point during the process. If you have any questions or concerns, please email shuklaishaan8@gmail.com