Move More with RTC 2
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  • Draft Recommendation Survey

    Move More with RTC

  • Move More with RTC is a planning effort focused on improving public transportation across Washoe County. After hearing from the community, RTC Washoe has developed draft recommendations for services including RTC RIDE, FlexRide, ACCESS, and RTC Mobility Services.

    Now, we’re asking riders, residents, and community partners to review these draft ideas and share feedback before recommendations are finalized and presented to the RTC Board. Highlights of the draft recommendations include:

    • Later and more frequent early evening service
    • Later and more frequent weekend service
    • Changes to route alignments to improve ridership
    • Expanded senior mobility services
    • ACCESS service policy recommendations
    • Fare system recommendations

    VIEW PDF OF DRAFT RECOMMENDATIONS

  • Draft RIDE Service Recommendations

    All of the routes except the Regional Connector and Virginia RAPID Line have recommended changes.
    • Route 1  

    • Route 1 - S Virginia St

    • Proposed Changes

      • Weekday: 30 min frequency from 5:00a – 12:00 and 60 min frequency from 12:00a – 5:00a
      • Weekend: 30 min frequency from 5:00a – 11:00p and 60 min frequency from 11:00p – 5:00a
      • No routing changes

      Impacts

      • Improved weekday frequency from 60 to 30 min between 11:00p and 12:00a
      • Reduced frequency from 30 to 60 min during 4:00a – 5:00a on all days because of low ridership
      • Reduced frequency from 30 to 60 min during 11:00p – 12:00p on weekends because of low ridership
    • Image-117
    • Route 2 

    • Route 2 - Ninth / Silverada / Sparks

    • Proposed Changes

      • Extend route to serve Sparks Senior Center on Richards Way
      • Weekday: Extend 30 min frequency to 9:00p and end service at 1:00a
      • Weekend: Extend 30 min frequency to 9:00p
      • Evaluate ridership on new extension after one year and determine if needed on weekends

      Impacts

      • Serves new destinations including senior center and two local parks
      • All existing stops will continue to be served
      • Extended 30-minute frequency to 9:00p on all days
      • Eliminate trips after 1:00a on all days because of low ridership
    • Image-26
    • Route 4  

    • Route 4 - West Seventh

    • Proposed Changes

      • Weekday: Reduce span to 5:00a – 10:00p
      • Weekend: Reduce span to 6:00a – 9:00p
      • No routing changes

      Impacts

      • Eliminate weekday trips after 10:00p because of low ridership
      • Eliminate weekend trips after 9:00p because of low ridership
    • Image-123
    • Route 5  

    • Route 5 - Sun Valley via Sutro / Wedekind

    • Proposed Changes

      • Weekday: Extend 30 min frequency to 9:00p
      • Weekend: Increase frequency to 45 min from 7:00a – 9:00p
      • No routing changes

      Impacts

      • Improved frequency on all days
    • Image-129
    • Routes 6/16/36 

    • Routes 6 - Arlington / Moana | 16 - Idlewild | 36 - New

    • Proposed Changes

      • New Route 36 Combines highest ridership sections of Routes 6 & 16
      • Weekday: 60 min frequency from 6:00a – 10:00p
      • Weekend: 60 min frequency from 7:00a – 9:00p

      Impacts

      • Service eliminated on Arlington Ave because of low ridership
      • Combines sections of Routes 6 & 16, connecting 4th St Station and Meadowood Mall to Idlewild Park, Reno High School, and Firecreek Crossing
      • Riders will not need to transfer in Downtown to travel south
    • Image-64
    • Route 7  

    • Route 7 - Stead 

    • Proposed Changes

      • Weekday: 30 min frequency from 5:00a – 9:00p and end service at 1:00a
      • Weekend: Increase frequency to 30 min from 6:00a – 9:00p and end service at 1:00a
      • No routing changes

      Impacts

      • Improved Sunday frequency from 60 to 30 min
      • Eliminate weekday trips after 1:00a because of low ridership
      • Eliminate weekend trips after 1:00a because of low ridership
    • Image-135
    • Route 9 

    • Route 9 - Kietzke

    • Proposed Changes

      • Weekday: Increase to 30 min frequency from 6:00a – 9:00p and end service at 11:00p
      • Weekend: Increase to 30 min frequency from 6:00a – 8:00p and end service at 11:00p
      • No routing changes

      Impacts

      • Increased frequency to 30 min on all days
      • Eliminate weekday trips after 11:00p because of low ridership
      • Eliminate weekend trips after 11:00p because of low ridership
    • Image-141
    • Route 11 

    • Route 11 - Fourth / Prater 

    • Proposed Changes

      • Extend route to Outlets at Legends on Lincoln Way
      • Weekday: Reduce frequency to 60 min from 4:00a – 5:00a
      • Weekend: Extend to 24-hour service with frequency of 30 min from 5:00a – 11:00p

      Impacts

      • Expands route further east to serve the Outlets at Legends and future Sparks City Hall, currently only served by Route 21
      • Extends 30 min service to 11:00p on Sunday
      • Provides 24-hour service to match Route 1
    • Image-76
    • Route 12 

    • Route 12 - Terminal / Neil 

    • Proposed Changes

      • Change alignment at Grand Sierra Resort to serve new bus stop location
      • Shift route to Mill St instead of Kuenzli St to connect to hospital
      • Weekday: Extend 30 min frequency to 9:00p and end service at 1:00a
      • Weekend: Increase frequency to 45 min from 5:00a – 9:00p and start service at 5:00a

      Impacts

      • New connection to Renown Regional Medical Center
      • Eliminate weekday trips after 1:00a because of low ridership
      • Eliminate weekend trips before 5:00a because of low ridership
    • Image-88
    • Route 13  

    • Route 13 - VA Hospital / Grove

    • Proposed Changes

      • Weekday: Increase frequency to 30 min from 6:00a – 9:00p and end service at 12:00a
      • Weekend: Increase frequency to 45 min from 6:00a – 9:00p and end service at 12:00a
      • No routing changes

      Impacts

      • Increase frequency on all days
      • Eliminate weekday trips after 12:00a because of low ridership
      • Eliminate Saturday trips after 12:00a because of low ridership
      • Eliminate Sunday trips before 6:00a because of low ridership
    • Image-147
    • Route 14  

    • Route 14 - East Mill 

    • Proposed Changes

      • Weekday: Operate service at 45 min frequency from 5:00a-10:00p
      • Weekend: Operate service at 45 min frequency from 6:00a-9:00p
      • No routing changes
      • Evaluate ridership and need for route after alignment changes to Routes 12 & 54

      Impacts

      • Decreased weekday frequency, but additional service on Mill Street with Route 12 alignment change
      • Eliminate weekday trips after 10:00p because of low ridership
      • Eliminate Saturday trips after 9:00p because of low ridership
    • Image-153
    • Route 15  

    • Route 15 - TMCC via Sutro / Clear Acre

    • Proposed Changes

      • Weekday: Extend 30 min frequency from 6:00a – 9:00p
      • Weekend: Increase frequency to 45 min from 6:00a – 9:00p with service until 12:00a
      • No routing changes

      Impacts

      • Increase frequency on all days
      • Eliminate weekend trips before 6:00a because of low ridership
    • Image-159
    • Route 18  

    • Route 18 - Glendale / Greg

    • Proposed Changes

      • Weekday: Increase frequency to 30 min from 5:00a – 7:00p and end service at 12:00a
      • Weekend: Increase frequency and extend span to 45 min from 5:00a – 9:00p
      • No routing changes

      Impacts

      • Eliminate weekday trips after 12:00a because of low ridership
      • Increased frequency on weekday early evenings
      • Increased weekend frequency
    • Image-165
    • Route 21 

    • Route 21 - Sparks Marina

    • Proposed Changes

      • Extend route northbound on Vista Blvd to Baring Blvd with service to Reed High School and retail centers.
      • Discontinue service to Northern Nevada Medical Center
      • Weekday: Extend 30 min frequency from 6:00a – 9:00p and end service at 12:00a
      • Weekend: Extend 30 min frequency from 6:00a – 9:00p and end service at 12:00a

      Impacts

      • Extends service to new developments in Sparks and Reed High School
      • Northern Nevada Medical Center will be served by FlexRIDE
      • Increased evening frequency on all days
      • Eliminate weekday trips after 12:00a because of low ridership
      • Eliminate Saturday trips after 12:00a because of low ridership
    • Image-94
    • Route 54 

    • Route 54 - Mira Loma

    • Proposed Changes

      • Streamlined routing in industrial area east of airport to serve highest ridership stops
      • Revise routing at south end of route to serve Northern Nevada Sierra Medical Center
      • Weekday: Shift span to 6:00a – 10:00p, 60 min frequency
      • Weekend: Shift span to 7:00a – 9:00p, 60 min frequency

      Impacts

      • Maintains service to Donner Springs and extends to serve Northern Nevada Sierra Medical Center and local medical offices
      • Later evening service on all days
      • Eliminate weekday trips before 6:00a because of low ridership
    • Image-100
    • Route 56  

    • Route 56 - South Meadows / Damonte Ranch 

    • Proposed Changes

      • Weekday: Extend 30 min frequency from 6:00a – 9:00p
      • Weekend: Increase frequency to 30 min from 6:00a – 9:00p and extend hours to 5:00a – 11:00p

      Impacts

      • Improved weekday evening frequency
      • Increased weekend frequencies and hours
    • Image-171
    • RTC RAPID: Lincoln Line 

    • RTC RAPID: Lincoln Line

    • Proposed Changes

      • Weekday: Increased evening frequency and extended service until 10:00p
      • Weekend: Reduced frequency to 15 minutes from 7:00a – 9:00p and extend service until 10:00p

      Impacts

      • Increased evening service span on all days
      • Reduced weekend frequency based on ridership and passenger loads
      • Span extended to match VRGN RAPID
    • Image-177

  • Draft FlexRIDE Recommendations

    • Increase wait time standard from 20 to 30 min average for comparability with fixed-route service
    • Pilot comingling ACCESS and FlexRIDE services on weekends
    • Allow advanced reservations (up to 3 days) and standing ride requests for work and school trips

  • Draft ACCESS Service Recommendations

    • Change service model from Door-to-Door to Curb-to-Curb service for operational efficiency and allow customers needing reasonable accommodation to apply for Door-to-Door service
    • Pilot comingling ACCESS and FlexRIDE services on Weekends
    • Improve On-Time Performance standard to 90% of trips arriving for pickup with a window of 10 min before and 20 min after schedule pick-up time
    • Improve Call Hold-Time standard to 2.5 min average with 5 min maximum after transferring to customer representative

  • Draft Senior Mobility Programs (Taxi, Uber, Lyft) Recommendations

    • Implement new consolidated “ConnectRIDE” program with one debit card to pay for Taxi, Uber, Lyft, FlexRIDE, and RIDE services
    • Eligibility will continue to be limited to seniors, RTC ACCESS customers, and veterans with ID.
    • Increase Senior age to 65+ for new users to manage program costs
    • Offer reservation phone number for users without a smartphone to book rides
    • Implement 25% co-payment for customers with household incomes above 200% percent of the Federal Poverty Level to manage program costs

  • Draft Fares Recommendations

  • Fare Technology (All Services)

    • Move towards cashless on-board fare collection for operational and cost efficiency
    • Implement fare capping on Token Transit for best one-day and seven-day fares
    • Add payment by credit/debit card onboard RIDE, FlexRIDE, and ACCESS
    • Add cash loading for Token Transit app at RTC Offices and Retail Locations
    • Implement online reduced fare application
    • Evaluate phasing-out physical passes and on-board cash acceptance

  • Fare Changes

    • FlexRIDE
      • Introduce $1 fare for additional passengers booked on same ride
    • RIDE
      • Phase-out onboard day pass sales with implementation of fare capping
    • Regional Connector
      • Replace RIDE to Regional connector fare with new 2-hour Regional Connector pass
    • ACCESS
      • Increase fare to $4.00
      • Allow customer to ride free on RIDE and Regional Connector services with ACCESS ID

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