Claire House Liverpool Family Service Questionnaire

Claire House Liverpool Family Service Questionnaire

Help us understand your needs and preferences during the temporary closure of the Liverpool site (April 2027–end of 2029). Your feedback will shape how we support families during this period.
Claire House Children’s Hospice will be closing its Liverpool site from April 2027 until the end of 2029 to allow for the development of a new, modern, fully functioning hospice.

During this time, we want to understand how best to support babies, children, young people and families who currently access services in Liverpool. This survey asks about practical options for delivering care during the closure. Your responses will help shape how services are provided.
Do you access any services at our Liverpool site?

YesNo
Please provide the first half of your postcode (e.g. L17)*
Section 1: Current Use of Liverpool Services

Tell us about the services you currently use at the Liverpool site.

Please specify the exact service(s) you access if you wish.
Section 2: Location and Travel

Tell us about your family's travel needs and preferences.
If services were provided at Claire House Wirral during the closure, how manageable would travel be for your family?*
What maximum travel time would be acceptable for your family?*
What factors would most affect your ability to travel? (Select all that apply)*

Child’s medical needsLack of realistic transport optionsCost of travelTime constraintsSibling carePhysical accessibilityOther practical reasons (please specify below)
If you selected 'Other practical reasons,' please state them here.
Section 3: Service Delivery Options

Let us know which service delivery options would best support your family during the closure.
During the Liverpool site closure, which options would best support your family? (Select all that apply)*

Accessing services at Claire House WirralIncreased care delivered at homeHired rooms in community facilities closer to Liverpool (e.g. hospital, hotel, business premises, school)Phone or video appointments where suitableReduced services during this period
Prioritise which services you would feel most important to maintain during the closure (select up to five)*

Day care (care sessions for your child during the day)Groups (baby group, social group, bereavement groups etc.)Counselling or psychology (individual or family therapeutic support)1:1 music therapy (individual sessions)Complementary therapy (e.g., massage, relaxation therapies)Sibling supportParent events (e.g. wellbeing sessions, support get-togethers)Antenatal care (e.g. birth planning, antenatal classes, clinics)Post-bereavement support (support after a child has died)Patient reviews (medical or clinics)
Section 4: Overall Priorities

Share your overall priorities and concerns for your family during the closure.
What are your overall priorities for you and your family during the period that Claire House Liverpool will be closed?
What are your overall concerns for you and your family during the period that Claire House Liverpool will be closed?
Should be Empty:

	Do you access?	How often?
Day care (care sessions for your child during the day)
Groups (baby group, social group, bereavement groups etc.)
Counselling or psychology (individual or family therapeutic support)
1:1 music therapy (individual sessions)
Complementary therapy (e.g., massage, relaxation therapies)
Sibling support
Parent events (e.g. wellbeing sessions, support get-togethers)
Antenatal care (e.g. birth planning, antenatal classes, clinics)
Post-bereavement support (support after a child has died)
Patient reviews (medical or clinic)

Claire House Liverpool Family Service Questionnaire

Section 1: Current Use of Liverpool Services

Section 2: Location and Travel

Section 3: Service Delivery Options

Section 4: Overall Priorities