Rain or Shine
Services are provided in all weather conditions unless unsafe.
Leash Policy
All dogs must be on a leash during walks.
Cancellations
Please provide at least 24 hours' notice for cancellations.
- Less than 24 hours: 50% of the service fee may be charged.
- Same-day cancellations: full fee may apply.
Liability
Reba Joy Pet Care will exercise reasonable care, but cannot be held responsible for pre-existing conditions or incidents outside their control.
- Pet Care Insurance is in place with Cooperators
Vaccinations
Client confirms that their pet is up-to-date on vaccinations and licensed as required by Ontario law.
Behaviour or Medical Concerns
Client has disclosed any behaviour or medical concerns that will need to be supported or managed during Care Sessions.
Pet Care Instructions
- Clients must ensure any medications, food or treats are clearly labeled.
- Any known allergies must be disclosed
Veterinary Emergency Authorization
- In case of emergency, Reba will make reasonable efforts to contact the Client.
- If the Client cannot be reached, Reba is authorized to seek veterinary care as deemed necessary.
- Client is responsible for all veterinary costs.