New Client and New Patient Form

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AUTHORIZATIONS, HOSPITAL POLICIES, PREVIOUS RECORDS, AND PATIENT PHOTO

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Hospital Policies

APPOINTMENTS: To allow for ample time for all patients and surgical procedures, Shady Brook Animal Hospital operates primarily by appointment. We request all our clients be on time for scheduled appointments and procedures. If you are 15 minutes late to your appointment, you may be asked to reschedule your appointment. We do take emergencies; however, these services may be subject to a higher fee schedule. For your convenience, we offer limited same-day appointments for urgent care sick patients; they fill up fast, so we recommend calling first thing in the morning.*

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RESCHEDULING/CANCELLING: We understand that unexpected situations arise and that appointments may occasionally need to be rescheduled or cancelled. As a courtesy, we do not charge cancellation or rescheduling fees. However, if appointments are frequently canceled or rescheduled, we may require a non-refundable deposit or ask that your pet be scheduled as a drop-off visit to help us best manage our schedule and accommodate all patients.*

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PRESCRIPTION REFILLS: We would be more than happy to fill your prescriptions or have your food orders ready for pickup. Please call ahead or use our website to process refills. Please allow 24-48 hours for prescription refills; special orders, compounded medications, or controlled substances may require longer. We do not authorize or call in online pharmacy requests by phone or fax; if you need a written prescription to be processed at the pharmacy of your choice, you will need to pick it up in person at our hospital.*

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THIRD-PARTY PHARMACY PRESCRIPTIONS AND REQUESTS:

We understand that there are many reasons our clients may want to purchase medications from online retailers or outside pharmacies. To assist you in making the most informed decision for your pet, we want to be very clear that we recommend that you purchase products only from a properly accredited and certified veterinary pharmacy.

However, if you choose to procure medications from an outside source, we want to give you that option.

Clients who opt to obtain their pet’s medication from outside pharmacies will simply need to pick up a written prescription at OUR HOSPITAL. Shady Brook Animal Hospital will not call in prescriptions or process orders for medications or preventatives sent directly to us (via phone or fax) from online suppliers or from outside pharmacies.

We absolutely support our client’s choice to choose where they obtain their pet’s medications and are happy to accommodate a request to do so.

Why did we institute this protocol?

We did so for a few reasons listed below:

First, we are choosing as a clinic to spend our time focusing on taking care of our patients and clients instead of answering faxes and calling pharmacies. We are finding that some prescription refills are being prompted by the online pharmacy, not the pet owner, and this causes much confusion and is very time-consuming to identify.

Second, we feel it is better medicine with written documentation of an original prescription that is filled outside of our clinic. There are more concerns with the possibility of prescription errors when relaying information over the phone.

We understand that cost is a big reason that our clients purchase from outside pharmacies and online retailers. We do our very best to make our medications and preventatives affordable, and we routinely compare prices online to make sure that our prices are competitive.

We would like to encourage our clients to order medications and preventatives directly from us through direct purchase at our clinic or from our own online store. Because our online store is part of our clinic infrastructure, you will not need a written prescription if you order this way.

Our clinic and online store’s supply chain is 100% secure. From the time the medication is manufactured, all the way to when you are going to give it to your pet, it has been handled, stored, and packaged in compliance with manufacturer guidelines. The product you receive is guaranteed to be the name-brand medication in the proper dosage and packaging. Medications purchased directly from our online store and us are guaranteed by the product’s manufacturer and, most importantly, by us, your pet’s veterinarian.

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Please upload any previous medical records and/or vaccine history

Pet Photo:

Please feel free to upload your favorite picture of {patientName}, and we will update {patientName}'s hospital chart to include their photo.

*This photo will not be used for any other purpose than the patient's hospital chart. Uploading a photo does not give the hospital permission to use this photo on any social media accounts.