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  • Customer Support Advocate

    As a Customer Support Advocate, you will support a globally recognized online eyewear brand by providing professional and timely assistance across voice and digital channels (phone, chat, email, SMS, and social media). You will handle inquiries related to orders, products, returns, and issue resolution while delivering accurate, empathetic, and high-quality customer service in every interaction.

    Non-Negotiable Requirements:

    • At least 2 years of BPO experience
    • At least 1 year of experience handling an e-commerce or retail account as a CSR (local or international)
    • Omnichannel support experience (Chat, Email, SMS, and Phone — both voice & non-voice) is required
    • Strong verbal and written English communication skills
    • Willing to work on a rotating or shifting schedule
    • Able to handle both voice and digital support channels
    • Committed to delivering high-quality, customer-first service

  • Spanish Bilingual Customer Support

    As a Spanish Bilingual Customer Support, you will provide exceptional customer service to global customers through voice (primary), chat, email, SMS, and social media in both Spanish and English. You will handle order inquiries, product concerns, and issue resolution while delivering consistent, high-quality, white-glove service aligned with the company’s customer-first culture.

    Non-Negotiable Requirements:

    • At least 3 years of relevant exp as Spanish Bilingual, ideally e-commerce/omnichannel LOB
    • Valid Spanish language proficiency certification
    • Strong background in voice support as the primary channel; email support experience is also required
    • Onsite setup in Makati; rotating shift sched from Tues to Sat
    • Proven employment stability (at least 1 year tenure per role preferred)
    • Excellent verbal and written communication skills in Spanish and English
    • Customer-focused with strong problem-solving skills and empathy
    • Willing to work onsite and on a rotating US schedule
    • Professional, adaptable, and team-oriented
    • Passionate about delivering premium, “white glove” customer service
  • Format: (0000) 000-0000.
  • Do you have at least 2 years of BPO experience?*
  • Do you have at least 1 year of experience handling an e-commerce or retail account as a CSR (local or international)?*
  • Do you have omnichannel support experience such as chat, Email, SMS, and Phone — both voice & non-voice?*
  • Do you have at least 3 years of relevant exp as Spanish Bilingual, ideally e-commerce/omnichannel LOB*
  • Do you have strong experience in voice customer service support as your primary channel?*
  • Do you have a valid Spanish language proficiency certification?*
  • Do you also have experience handling email support?*
  • Have you stayed in your previous roles for at least one (1) year per company?*
  • Are you fluent in both spoken and written Spanish and English?*
  • Are you willing to work on a rotating or shifting schedule, including weekends and holidays?*
  • Are you willing to work onsite in Frabelle Corporate Plaza, Makati?*
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