TERMS AND CONDITIONS:
By submitting this form, you agree to the following:
PRODUCT NATURE
• Each artisan keycap is hand-painted.
• Slight color variations, brush textures, and minor surface differences are normal and not considered defects.
• No two pieces are identical.
• The base is made from quality resin.
• The keycap is primed with quality primer and sealed with protective varnish and lacquer for durability.
PRE-ORDER AGREEMENT
• This is a preorder item and production begins after the preorder window closes.
• Production timeline may vary due to the handmade process.
ORDER POLICY
• Maximum of one (1) artisan keycap per person per form only.
• Multiple submissions under the same name, email, or contact number may be reviewed or cancelled.
• This release is limited to twenty (20) pieces only for the first batch.
• Orders are confirmed only after payment verification.
• All sales are final once payment is confirmed.
ADDRESS RESPONSIBILITY
• Buyer must provide complete and accurate shipping details.
• Keyreon is not liable for failed delivery due to incorrect or incomplete information.
COURIER RESPONSIBILITY
• All items are inspected and securely packed before shipment.
• Once handed to the selected courier, delivery responsibility transfers to the courier.
• Delays caused by courier operations, weather, or unforeseen events are beyond Keyreon’s control.
• If the item is officially declared lost by the courier, replacement or refund will be reviewed based on courier investigation results.
• Parcels marked “Delivered” are considered fulfilled.
REPLACEMENT & REFUND
• Replacement/refund applies only for broken items, severe transit damage, or incorrect item received.
• Issues must be reported within 48 hours with photo and unboxing proof. Please send it to: hello@keyreon.com
• If severe damage is verified, Keyreon will provide the refund/replacement (subject to availability) and cover the replacement shipping fee.
• No refunds/replacement for minor paint variations, slight color differences from photos, change of mind, or courier delays.
Keyreon reserves the right to update policies when necessary.