Data Protection Complaint Form - Abbey MAT

  • Data Protection Concern Form

    Please use this form to raise a concern or complaint about how personal information has been used or handled by the Trust or one of its academies.

  • Guidance 

    Personal information (sometimes called personal data) means any information that can identify a person. This includes information about pupils, parents, carers or staff.

    Use this form if you have concerns about how personal information has been used or shared by the Trust or its schools.

    This form follows UK data protection laws.

    Need help?

    If you need help completing this form, please contact our Trust's Data Protection Officer (DPO) via email to dpo@abbeytrust.org 

    What will happen after you submit your data protection concern?

    • We will confirm that we have received your complaint. We will normally acknowledge your complaint within 30 days, in line with data protection law.
    • Your concern will be handled using the Trust’s data protection complaints process. This is separate from the Trust’s general complaints procedure.
    • The Trust’s Data Protection Officer (DPO) may contact you if we need more information.
    • We will review the information you have provided and take appropriate steps to investigate.
    • If our investigation takes longer, we will keep you updated.
    • Once our investigation is complete, we will explain the outcome and any actions we have taken.

    If you are not satisfied with our response, you have the right to raise your concern with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

    Our aim is to resolve data protection concerns fairly and as quickly as possible.

    If you need to provide more information after submitting this form, please contact: dpo@abbeytrust.org 

  • Tell us about your data protection concern

    Please use this section to help us understand your concern and how we might put it right
  • What is your concern about? (please select all that apply)*
  • Access to personal information in more detail - the trust or academy:
  • Use of personal information in more detail - the trust / academy:
  • When did this issue happen or first come to your attention?*
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  • Tell us about your data protection concern (continued)

    Please use this section to help us understand your concern and how we might put it right
  • Which school does this relate to? If your concern is about the Trust directly rather than a specific school, please choose "Central Trust Services". You can select more than one option.*
  • Which department/areas are involved? (please select all that apply)

  • Whose information is this concern about?

    Please tell us who the concern is about. This is the person whose personal information (data) is involved. For example, this could be a pupil, parent, or staff member.
  • Who is this person?*
  • Does any part of your complaint involve the personal information of a pupil or another child under the age of 18?*

  • Your details (person making the complaint)

    Please give your details below. This is the person completing the form and contacting us about the concern. If you are filling this in for someone else (for example a child), please tell us your relationship to them.
  • Your relationship to the person whose information this concern is about*

  • Complaints involving children

    Your answers on this form suggest that your complaint involves information about a child. Children can sometimes make their own decisions about their personal information. This depends on how well they understand what the complaint is about, not just their age. Children aged 13 or over are more likely to be able to make their own decisions, but we may need to check this on a case-by-case basis.
  • Which age group(s) do the children involved in your complaint fall into? (Select all that apply)*
  • Please confirm whether you have parental responsibility for and can act on behalf of the child(ren) this complaint is about.*
  • For children aged 13 or over, please select one of the following options:*
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  • Final checks

  • Please visit our website or contact our DPO for more information

    You can visit www.abbeymat.org to read more about how we use and keep information in our Privacy Notices and Retention Schedule:

    • Privacy Notices
    • Record Retention Schedule

    Need more help?

    If you are not sure about anything in this form or can't find the answer you are looking for on our website, please contact our Data Protection Officer (DPO) via email to: dpo@abbeytrust.org

  • Before submitting your complaint, please tick to confirm the statements below:*
  • Date*
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  • Should be Empty: