Before you continue

Please check if your question is answered in our Frequently Asked Questions:

 

How do I track my order?

• You will receive a shipping confirmation by email once your order has been packed at our warehouse. This message includes a tracking number that allows you to track your order on the courier’s website.

What if the tracking is not yet active?

• Please be patient — it may take several business days for the tracking to become active. Tracking is updated once our logistics partner completes the first scan of the shipment, and activation times vary depending on the carrier. Please note that tracking updates are not necessarily made daily. If there have been no updates within 5–6 business days, or if you have any concerns about your delivery, our Customer Service team will be happy to assist you.

How long will it take to receive my order?

• If all the items you ordered are available directly from our warehouse in Turku, Finland, your order will be dispatched within two business days. You can then track your delivery using the tracking code provided in your shipping confirmation. Please note that we ship the entire order at once once all items have arrived at our warehouse. You can see the estimated delivery time for your order at checkout before completing your payment, or you can check it in your order confirmation. Delivery times for backorder items and restocks are estimates and may change due to supplier-related reasons.

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Please check if your question is answered in our Frequently Asked Questions:

 

The item is not currently in stock – when will it be available and delivered?

If the item you’re interested in is currently out of stock or made to order, you can still place your order directly through our online store as usual. The estimated delivery time is displayed on the product page and again at checkout before you confirm your order.

 

Please note that we ship your entire order once all items have arrived at our warehouse.

The estimated delivery time for your complete order is always shown at checkout before payment.

You can check the estimated delivery time:

• before placing your order on the product page and at checkout.
• after placing your order in your order confirmation email and in your customer account.

Please note that delivery times for made-to-order items and restocks are estimates and may change due to supplier-related factors.

Before you continue

Please check if your question is answered in our Frequently Asked Questions:

 

Looking for a product that is not available in the online store?

It is also possible to order items from the brands we represent, even if they are not currently included in our online store selection. We are happy to check the availability of the product or spare part you are looking for!

• Please fill in and submit the product inquiry form and our Customer Service team will get in touch with you.

Before you continue

Please check if your question is answered in our Frequently Asked Questions:

 

Want to use a discount code or a gift card?

Discount codes and gift cards are applied at checkout under “Use a gift card or a campaign code.” Click the button to open the code field and enter your code.

Please note that:

• Campaign codes apply only to regular-priced items
• Only one discount code can be used per order

Gift cards can be used together with a discount code. If you have multiple gift cards, please activate them one at a time. At the moment, gift cards are unfortunately not available for US customers.

 

I was unable to pay for my order by invoice. What could be the reason?

Please make sure that you have entered your personal and address details correctly. If this does not resolve the issue, please contact the credit provider directly. The invoicing partner cannot disclose customers’ personal information to third parties. You can find more information on Klarna’s official website. Please note that Klarna Invoice is currently available in the following countries: the Netherlands, Germany, Austria, Sweden, Norway, Switzerland, Italy, Denmark, the United Kingdom, Belgium and Spain. The available payment methods are always shown at checkout.

 

I selected Klarna Invoice as the payment method for my order. Why haven’t I received the invoice yet?

The invoice will be sent to you by email once your order has been dispatched from our warehouse. If you have not received the invoice for an already shipped order, please also check your spam or junk folder. If necessary, please contact the credit provider directly. The invoicing partner cannot disclose customers’ personal information to third parties. You can find more information on Klarna’s official website. Please note that Klarna invoice is currently available in the following countries: the Netherlands, Germany, Austria, Sweden, Norway, Switzerland, Italy, Denmark, the United Kingdom, Belgium and Spain. The available payment methods are always shown at checkout.

 

What payment methods do you offer?

You can see the available payment methods at checkout.

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Please check if your question is answered in our Frequently Asked Questions:

 

What if the discount code doesn’t work or something feels unclear?

Sometimes a campaign or discount may not appear at checkout as expected. In most cases, the reason can be found in the campaign terms. The most common reasons include:

• The benefit applies only to regular-priced items
• The campaign requires you to be logged in or to be a member of our loyalty program. Psst! Did you know that joining is free? Join here
• The benefit cannot be combined with other discounts
• The campaign is valid only for a limited time or for a selected range of products

Please also note that campaigns always apply to new orders only and cannot be added retroactively to orders that have already been placed.

We recommend always checking the detailed campaign terms in our online store or in the message you received.

Before you continue

Please check if your question is answered in our Frequently Asked Questions:

 

How can I use my welcome benefit?

• Enjoy 15% off your first full-priced purchase. Your personal benefit will be applied directly at checkout when you’re logged in to your account and have regular-priced items in your shopping cart. The welcome benefit is valid for one month from the date of joining. The benefit does not apply to gift cards or Studio services and cannot be combined with other promotional offers.

How do I collect points and for how long are my points valid?

• You will earn points for the product purchases you make as a member while logged in. Please read more about collecting points here Your points are valid for 12 months at a time starting from when you accumulate your first point. You can view your point balance on My Pages.

I forgot to log in – can I retrieve my points retroactively?

• Points are only accumulated for purchases made while logged in and cannot be retroactively applied.

Before you continue

Please check if your question is answered in our Frequently Asked Questions:

 

I have forgotten my password, what should I do?

• If you have forgotten your password, you can request a new one through this link A new password will be sent to the email address you provided during registration. For security reasons, we cannot send a new password to any other email address.

Can I place an order without a customer account?

• You can also place an order without creating an account.

As a member of the Friends of Nordic Happiness customer programme, exclusive benefits and current member deals are available from the moment of joining. Membership is free and also makes managing orders and returns easier. Discover more about the customer programme and take advantage of the joining benefit of 15% off. If an order was placed without registering, a customer account can also be created easily afterwards. Create an account using the same email address used for the order to view the order details in My Account.

Before you continue

Please check if your question is answered in our Frequently Asked Questions:

 

How can I register as a client for Trade & Contract Sales?

• That's simple! Just click your way to our Trade & Contract Sales' page and hit "register" or "Join our Trade Program", where available. After filling in your information, our team will be in touch with you shortly to set up your account, and you're good to go.

Do you offer special pricing for companies and professionals?

• Yes, we do! For our Trade Program members in the United States, the United Kingdom, Singapore, and Australia, we offer a fixed discount starting at 15% on all orders. In other areas, we provide quotations based on order quantity, value, and other factors. Get in touch to request a quotation!

Do you have a special Trade Program for companies and professionals?

• Yes, we do! Our Trade Program is currently available in the United States, the United Kingdom, Singapore, and Australia. While waiting to launch in other areas, you can register as a professional client here, and we'll guide you through after receiving your information.

I'm not a design professional. Can I order for the company I represent?

• Yes, absolutely! In addition to design industry professionals, we cater to all contractors and companies worldwide.

Do you offer an exchange or return policy for companies?

• Unfortunately, no. If you're uncertain of what you're about to order, please talk to our Trade & Contract Sales professionals, who can guide you in making the right decision before the purchase.

Before you continue

Please check if your question is answered in our Frequently Asked Questions:

 

Do you have a special Trade Program for companies and professionals? How can I register?

• Our Trade Program is currently available in the United States, the United Kingdom, Singapore, and Australia. Simply "Join our Trade Program", where available. After filling in your information, our team will be in touch with you shortly to set up your account, and you're good to go.

While waiting to launch in other areas, you can register as a professional client here, and we'll guide you through after receiving your information.

 

Do you offer special pricing for companies and professionals?

• Yes, we do! For our Trade Program members in the United States, the United Kingdom, Singapore, and Australia, we offer a fixed discount starting at 15% on all orders. In other areas, we provide quotations based on order quantity, value, and other factors. Get in touch to request a quotation!