Items must meet the following criteria to be accepted:
- Goods must be returned within 15 days after the invoice date.
- Goods not in the original packaging and condition will not be accepted for return.
- All freight is to be paid by the customer unless otherwise agreed.
- All approved returns being returned to suppliers will incur the supplier restocking fee plus shipping.
All approved returns will incur a minimum restocking fee of 20% of the purchase price or $75, whichever is greater.
Exceptions to this are :
- Non stocked items cannot be cancelled once purchased from the supplier
- Some goods being returned to suppliers that are non Remtron stocked items may attract additional re-stocking free from Supplier. This will be communicated accordingly.
- If modifications or changes to a purchase order are required, you must notify Remtron within 24 hours of placing the order via written confirmation to sales@remtron.com.au