Important: These terms and conditions constitute your agreement with iSTYLE EOOD and shall apply to the service order.
WARRANTY SERVICE
Warranty service for products is provided in accordance with the terms and conditions of Apple Inc. (http://www.apple.com/legal/warranty/products/emea-vad-universal-warranty-bulgarian.html) and the Bulgarian Consumer Protection Act.
To verify the warranty status, proof of purchase for your Apple product (receipt or invoice) may be required.
For products covered by warranty, hardware diagnostics and repair services are provided free of charge.
The warranty covers hardware defects in materials and workmanship of Apple-branded products and accessories. At the discretion of the manufacturer or iSTYLE EOOD, a product submitted for service may be replaced rather than repaired.
At the discretion of the manufacturer or iSTYLE EOOD, a product submitted for service may be replaced rather than repaired.
OUT-OF-WARRANTY SERVICE
Software-related issues and repairs are not covered by the warranty.
The warranty does not apply to:
(a) consumable parts such as batteries or protective coatings that naturally deteriorate over time, unless the failure has occurred due to defects in materials or workmanship;
(b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports;
(c) damage caused by use with another product;
(d) damage caused by accident, abuse, misuse, contact with liquid, fire, earthquake, or other external causes;
(e) damage caused by operating the Apple product outside Apple’s published guidelines, user manuals, technical specifications, or instructions;
(f) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (AASP);
(g) an Apple product that has been modified to alter functionality or capability without the written permission of Apple;
(h) defects caused by normal wear and tear or otherwise due to the normal aging of the Apple product;
(i) any Apple product from which the serial number has been removed or defaced; or
(j) any product that has been reported stolen or where Apple has reasonable grounds to believe that the product is stolen based on information provided by law enforcement authorities.
Out-of-warranty service is performed in accordance with the current service price list of iSTYLE EOOD.
In cases where the warranty does not cover the issue, the Customer will be provided with a repair quotation.
Service may be refused if unauthorized intervention or modification is detected in a product submitted for service.
LIABILITY
iSTYLE EOOD will notify the Customer via SMS, email, or telephone:
(a) regarding the current status of the serviced product;
(b) if there is a change to the previously agreed repair timeframe;
(c) if diagnostics reveal evidence of improper use, unauthorized intervention, or modification of the product;
(d) if additional information is required to resolve the issues described by the Customer;
(e) upon completion of the service.
iSTYLE EOOD shall not be liable for:
(a) loss of or damage to information, software, or data stored on the product, any part thereof, or any storage media. It is the Customer’s responsibility to create a separate backup before submitting the product for service;
(b) loss of profit, business opportunities, or other business-related losses;
(c) damage caused during transportation of the product to and from the service center;
(d) items that are not part of the original product but are attached to it, such as screen protectors, tempered glass, cases, SIM cards, etc. Customers are advised to remove such items before submitting the product for service;
(e) repairs performed using parts supplied by the Customer or parts ordered without prior diagnostics;
(f) products not collected from the service center for more than 60 days following the expiration of the statutory 30-day service completion period. By signing the service agreement, the Customer irrevocably authorizes iSTYLE EOOD, without any further claims regarding compensation, deadlines, or conditions, to use, recycle, or sell the Apple product subject to the service after the aforementioned period;
(g) software installed on the Customer’s product;
(h) the condition of the product after it leaves the service center.
By signing the service form, the Customer acknowledges that the device being submitted is a used device showing signs of wear and agrees that any malfunctions, internal damage, evidence of misuse, or unauthorized modifications discovered during diagnostics existed prior to submission for service.
ACCEPTANCE OF PRODUCTS FOR SERVICE
Products may be submitted for service either in person or by courier.
Products are accepted based on a service form containing Customer information (name, phone number, email address, address), product details (serial number/IMEI) or accessory information, the reported issue(s), and the product’s external condition.
A visual inspection of the product’s external condition is performed in the Customer’s presence upon acceptance. Products received by courier are photographed.
Upon acceptance, the product undergoes a general incoming inspection. During diagnostics, issues or damage not detected during intake may be discovered. This may lead to findings or actions different from those resulting from the initial visual inspection.
When submitting an iPhone, iPad, or iPod touch for service, the Find My iPhone/iPad feature must be disabled.
Service work begins after authorization is received from the Customer, which is granted by signing the service form.
The service completion period is up to 30 days from the date of signing the relevant service form, in accordance with the legislation of the Republic of Bulgaria.
RETURN OF PRODUCTS AFTER SERVICE
The Customer may collect the serviced product only upon presentation of the service form or a valid identification document.
Customers wishing to receive their product by courier must arrange the shipping details with a representative of the service center.
Any charges for parts, services, or other outstanding obligations must be settled in advance.
PAYMENT
Charges are based on the current price list of iSTYLE EOOD.
Service charges may be paid in cash, by credit/debit card, or via bank transfer.
If spare parts or replacement products need to be ordered at the Customer’s expense, the Customer will be informed by telephone or email of the applicable prices and delivery times. Orders are processed only after advance payment has been received.
Transportation costs to and from the service center are borne by the Customer, and shipping is carried out through a courier selected by the Customer.
PROCESSING OF PERSONAL DATA
iSTYLE EOOD acts as a data controller and processes personal data provided by the Customer in connection with servicing a product, as well as additional services requested by the Customer (such as data transfer, device synchronization, and other software-related operations).
Detailed information regarding the processing of personal data is provided in the Data Processing Guidelines, Section “Data Processing Related to Service Activities,” available at all times on the official website of the data controller.
During the provision of services, personal data stored on the product, including but not limited to personal information, photographs, telephone numbers, documents containing personal data, and similar content, may be processed.
Purpose of processing: Provision of product servicing and/or other services requested by the Customer.
Legal basis:
Performance of a contract, where the requested service directly concerns information stored on the Customer’s device, such as data transfer between devices or recovery of information from a blocked or damaged device.
Customer consent, in cases of service and other activities that are not directly related to the data stored on the device and where processing of such data is not required.
Retention period: Until the product is returned to the Customer or the requested service has been completed.
All additional information regarding the processing of personal data, including the Customer’s rights, is available in the Personal Data Processing Guidelines.
iSTYLE does not retain copies or any other reproductions of personal data or file contents from products submitted for service. Once the product has been returned or the service has been completed, no files originating from the product remain in iSTYLE’s possession.
Where a product is submitted for service or another activity not directly related to the data stored on the device, iSTYLE EOOD does not require access to such data in order to provide its services. Customers are advised to back up or transfer personal data to another storage medium before submitting the product for service.
The consent provided above may be withdrawn at any time. If you do not wish us to access personal data stored on your devices, please delete such data before providing the product for service or operational activities.
This consent applies only to service activities and services whose performance is not directly related to the processing of personal data, as described above.