This Agreement is made between:

Busy Hands Cleaners ("the Company")

and

1. Nature of Agreement and Status
1.1 The Subcontractor is engaged by the Company on a self‑employed basis to provide cleaning services to clients introduced by the Company.
1.2 Nothing in this Agreement shall create an employment relationship, partnership, or joint venture between the parties.
1.3 The Subcontractor is responsible for their own Income Tax, National Insurance contributions, and all financial affairs arising from their work.
1.4 The Subcontractor shall not represent themselves as an employee or agent of the Company.

2. Services
2.1 The Subcontractor will provide cleaning services directly to clients under separate arrangements agreed between the Subcontractor and the client.
2.2 The Subcontractor will follow reasonable instructions from the client regarding the work required while maintaining control over how the services are delivered.
2.3 The Subcontractor is responsible for the quality and completion of all work undertaken.

3. Work Allocation and Flexibility
3.1 The Company is not obliged to offer work, and the Subcontractor is not obliged to accept work offered.
3.2 The Subcontractor may provide services to other businesses or clients at the same time.
3.3 There is no mutuality of obligation between assignments.

4. Scheduling
4.1 The Subcontractor is responsible for agreeing days and times of work directly with the client.
4.2 The Subcontractor must inform the Company of agreed schedules and any changes made.

5. Payment
5.1 Where the Company collects payment on behalf of the Subcontractor, payment will be made to the Subcontractor after:
Completion of the agreed work; and
Submission of a valid invoice.
5.2 The Subcontractor is responsible for invoicing and maintaining accurate financial records.

6. Equipment and Expenses
6.1 The Subcontractor shall provide their own cleaning equipment, materials, transport, and personal protective equipment unless otherwise agreed in writing.
6.2 The Subcontractor is responsible for all business expenses incurred while providing services.

7. Insurance and Liability
7.1 The Subcontractor must maintain appropriate public liability insurance and any other insurance reasonably required for the services provided.
7.2 The Subcontractor is fully responsible for any damage, loss, or injury arising from their work.
7.3 The Subcontractor agrees to indemnify the Company against any claims, taxes, penalties, or liabilities arising from their services or self‑employed status.

8. Substitution and Assistance
8.1 The Subcontractor may send a suitably qualified substitute or assistant to perform the services, subject to the Company’s reasonable approval.
8.2 The Subcontractor remains responsible for the work performed by any substitute or assistant.

9. Rectification of Work
9.1 If work is unsatisfactory or incomplete, the Subcontractor agrees to return and rectify the issue within a reasonable time at their own cost.

10. Confidentiality and Non‑Solicitation
10.1 The Subcontractor shall keep confidential all client details, business information, pricing, and operational information belonging to the Company.
10.2 During the Agreement and for 12 months after termination, the Subcontractor shall not:
Solicit or approach clients introduced by the Company for similar services outside the Company without written permission;
Attempt to recruit Company staff or subcontractors;
Share client or Company information with third parties.
10.3 Breach of this clause may result in damages of £2000 per incident as a reasonable estimate of loss, in addition to any other legal remedies available.

11. Termination
11.1 Either party may terminate this Agreement at any time by giving reasonable written notice.
11.2 Termination shall not affect any rights or obligations accrued before termination.

12. Company Rights on Breach
12.1 The Company reserves the right to seek legal remedies, including injunctions or recovery of losses, if the Subcontractor breaches this Agreement.
12.2 Failure to enforce any provision does not waive the Company’s right to enforce it later.

13. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales, and both parties submit to the jurisdiction of the English courts.

14. General
14.1 If any provision is found invalid or unenforceable, the remainder of the Agreement shall remain in effect.
14.2 Any changes to this Agreement must be made in writing and signed by both parties.
14.3 The Subcontractor confirms they have read, understood, and had the opportunity to seek independent advice before signing.

15. Signatures

For the Company
Name: ______________________________
Position: ___________________________
Signature: __________________________
Date: _______________________________

 Subcontractor

The cleaner will be self-employed and will be responsible for her own tax and National Insurance Contribution payments. 

Cleaner agrees that she will not solicit for work or work directly for clients introduced by Busy Hands Cleaners. (Going behind the agency) By doing so, you will become liable for a £2000 referral fee and any other loss of fees, plus all associated legal costs suffered by us in recovering these fees.

Cleaner agrees to inform the agency if the client solicits you to work for them directly or changes the number of hours worked or changes the location. Anything outside the scope of the agreed cleaning service booked.

Cleaner agrees that all the keys received from the clients are the cleaner’s full responsibility. The cleaner will personally be liable for any losses or costs associated with the loss or failure to return keys, including the cost of lock replacement.

Cleaner agrees to give appropriate notice (4 weeks) for holidays or when you wish to stop working for the agency. You may be asked to pay the costs /losses, should the agency lose its business due to your sudden leave without the required notice (fee up to £500)

Cleaner agrees to give at least 24hrs notice to the client and the agency if she cannot attend the client. Failure to give this notice may result in a fee of up to £250.

Cleaner agrees to take the job as her/his regular job and agrees to be punctual and reliable in her/his duties, must make themselves available on the days you have agreed to work for the clients. In case of illness or absence, you must give the required notice to the client and the agency.

Cleaner agrees that upon breach of any of the terms of the agreement, she will become personally liable for any loss of fees and any other associated legal costs suffered by Busy Hands Cleaners.

 

 GOOD CLEANER'S GUIDE

1.       Never leave client’s keys unattended and never put names, addresses or numbers on the key tags. Do use the customer keys only on the day of the cleaning visit.

2.       Always remember to lock all doors and windows before leaving with all keys you have, unless otherwise specified by the Customer or Busy Hands Cleaners Team.

3.       If you break or damage something, always inform Busy Hands Cleaners Team as soon as it happens, so we can deal with the situation straight away. Please also inform the Client immediately.

4.       If you notice anything unusual (leak, damage, etc.) in customer premises, you must notify Busy Hands Cleaners Team immediately, so we can speak to the client right away.

5.       When operating in customer property, you are not allowed to open the door to anyone (neighbour, relative, friend, builder, etc.), unless specifically instructed by the Client or Busy Hands Cleaners Team.

6.       Never ask a relative or friend to stand in for you, as they will not be covered by insurance, and understandably clients don’t like it, ask yourself would you like a complete stranger to be alone in your home for a day.

7.       Never throw away any material that may look like rubbish but it is not in the bins, even if it looks like rubbish. Always speak to the Client.

8.       When cleaning house/flat top cooker hobs it is easy to brush up against a switch and turn it on accidentally, so do ensure the hobs are off before leaving the premises. Use only a soft sponge/cloth together with non-abrasive detergent, when cleaning the hobs to avoid scratching the surface.

9.       Be careful when cleaning sinks and kitchen surfaces as they can mark or chip very easily, clients notice these things and some are extremely fussy. Never use abrasive cleaning fluids (like Bleach or bleach based) or cloths on any surface, do ask for an alternative.  

10.   Be careful not to leave any taps dripping, as this can become serious if the plug or cloth blocks the plughole. Make sure you always turn off all taps firmly and always remember to leave the plugs out.

11.   Any specific surfaces like marble, granite, wood, etc., have to be cleaned with a specific product, provided by the Customer, and manner. If you are uncertain you must ask the Client and the office for instructions and guidance. The Client must ensure they provide the correct cleaning product and full instruction to the office in case of any such surfaces.

12.   You cannot clean or do the specialized cleaning of any antique, delicate or valuable items, or clean items/ornaments of sentimental/irreplaceable value.

13.   Remember the colour coding in using cleaning cloths & materials like a mop 

14.   You should not use Bleach to clean client’s property. You can only use it on toilets and only with explicit client’s permission. If the Client instructs you differently, call the office immediately for advice.  

15.   Never dispose of any clothes, toilet tissues, wipes, kitchen paper or other items/rubbish in clients’ toilets, to avoid blockage, etc.   

16.   If instructed to wash client’s clothes, never mix colours and always check labels to be sure which washing machine program to use. Be careful and do not wash items that are intended for dry clean only. Call the office and ask for instructions if hesitate.  

17.   Never wash wool jumpers, cardigans or similar items of clothing in the washing machine or put in the dryer!

18.   If instructed to do the ironing, always check item label and iron at the appropriate temperature.    

19.   Remember to always switch off irons after you’ve used them and never place an iron flat down, even if it's switched off, always leave it upright. 

20.   Never use client’s computers, telephones or other personal items. 

21.   Never smoke in a client’s home, premises and never leave early before time.

22.   If the client wishes to recommend you, this must be through the agency.

23.   Respect client’s privacy and do not disclose any confidential information about the client to anyone outside Busy Hands Cleaners.       

24.   Do not accept offers to work for the client outside the agency (stealing the agency clients) as you will be breaking your contract. The agency will charge you a referral fee (details can be found in the cleaner’s handbook/contract).

25.   Please give the agreed one month notice when you wish to go on holidays or wish to stop working for the agency. Leaving without the required notice costs the agency (more details on the cleaner’s handbook/contract). If you are unsure please contact us, we will answer any questions you have.