Operations Assistant

Operations Assistant

Contact us if you need help with your application form. Call +442920 344 805 or email info@celticenglish.co.uk.
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This role is ideal for someone who thrives on organisation, leadership and problem-solving, and who enjoys supporting people and programmes behind the scenes.
As an Operations Assistant, you will be a key member of the Junior Programme leadership team. You will support the planning, setup and delivery of our summer centres, working closely with the Centre Manager and wider team to ensure that students and staff feel supported, safe and well-informed throughout the programme.
This is a two-phase role, combining year-round centre planning with a fully immersive 24/7 residential summer environment.

Role Snapshot
·       Salary: £27,000 pro rata

·       Contract: Fixed-term

·       Dates: 27 April – 21 August 2026

Hours:

·       Preparation Phase: 20 hours per week

·       Onsite Phase: 50 hours per week

Locations:

·       Preparation Phase: Cardiff (all-year-round centre – no accommodation provided)

·       Onsite Phase: Monmouth, Wales or Mayfield, East Sussex

Residential:

·       Full-board accommodation provided during the onsite summer phase only

Key Dates

Applications open: 20 Feb 2026
Application deadline: 31 March 2026

Online interviews (Stage 1): 9 – 10 April 2026
In-person assessment centre: 17 April 2026 (Cardiff – lunch and travel provided)

Preparation Phase begins: 27 April 2026
Onsite delivery: 4 July – 10 August 2026
Last day of employment: 21 August 2026

Who We Are
Celtic English Academy is the largest English language centre in Wales, with over 20 years’ experience delivering high-quality English language education to international students.
Our Junior Summer Programme welcomes young people aged 11–17 from around the world to take part in immersive residential programmes combining English language learning, cultural experiences, activities and excursions. In 2026, we will operate across two summer centres: Monmouth and Mayfield.

Why This Role Matters
The Operations Assistant plays a vital role in bridging planning and delivery.
Based initially in Cardiff, you will be part of the planning team, supporting the preparation of schedules, logistics, staffing structures and operational processes. This allows you to gain a deep understanding of the programme before transitioning to the onsite residential centre.
During the onsite phase, you will help bring the programme to life, supporting day-to-day operations, leading teams, responding to challenges and ensuring that the centre runs safely, calmly and professionally within a 24/7 residential environment.

What You Will Be Doing

Prep Phase (Cardiff – April to early July)
·       Supporting programme planning, scheduling and logistics

·       Assisting with staffing preparation, briefings and resources

·       Liaising with departments across the year-round centre

·       Gaining operational insight to support the transition to a summer-only site

Onsite Phase (Residential – July to August)
Programme & Operations
·       Supporting centre setup, daily operations and close-down

·       Coordinating schedules and communicating changes clearly

·       Supporting and briefing Activity Leaders

·       Providing leadership cover for Activity Leader duties when required

·       Managing the emergency phone on a rota basis

Accommodation
·       Liaising with housekeeping teams

·       Leading room turnovers and readiness checks

·       Acting as the first point of contact for accommodation-related issues

Activities & Excursions
·       Supporting the quality and safety of activities and excursions

·       Reviewing session plans and collecting feedback

·       Managing resources, logistics and daily reports

·       Supporting risk assessments alongside the Centre Manager

Transport & Welfare
·       Coordinating transport with coach providers

·       Supporting emergency responses and hospital visits when required

·       Acting as Welfare Lead and supporting safeguarding processes

·       You must hold a valid UK driving licence, as access to a vehicle may be required for emergencies.

Who We Are Looking For

Experience, Skills, Education, Training & Qualifications

·      Experience working with young people (ideally in residential, education or summer settings)

·      Experience leading or supporting teams

·      Strong organisational and coordination skills

·      GCSE Maths and English (Grade C/4 or above)

·      English proficiency at C2 level

·      Full UK driving licence (access to a vehicle may be required for emergencies)

The Kind of Person Who Thrives Here

·      Calm under pressure and emotionally resilient

·      Empathetic, warm and supportive

·      Proactive and solutions-focused

·      Confident, approachable and comfortable leading others

Desirable:

·      Experience in accommodation or activity coordination

·      Familiarity with British Council standards

·      Mental Health First Aid certification

·      Knowledge of UK city destinations

·       Additional language skills (e.g. Arabic, Italian, Spanish)

Safeguarding & Legal Requirements

·      Right to work in the UK

·      Two references

·      Enhanced DBS check

·      Overseas police check (if applicable)

How to Apply
Apply via our this job pack by 8:30am on Tuesday 31 March 2026.
For queries, contact jobs@celticenglish.co.uk.
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