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Your feedback is welcome!
Thank you for taking the time to share your opinions and ideas about your stay at the Ronald McDonald House. We appreciate your time and want you to know that we value your feedback. We are always striving to improve and add to the services we are able to provide. All of the information collected in this survey will remain confidential and will not be linked to you individually.
How did you hear about the Ronald McDonald House?
Hospital Staff
Local Doctor/community health center
Another family who has stayed at the Ronald McDonald House
Knew of charity already
Stayed at this Ronald McDonald House
Stayed at another Ronald McDonald House
Internet
Other
For each area, please check the box that best describes your experience during your stay:
The Ronald McDonald House was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I was comfortable in my room.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I was comfortable in the common areas.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The Ronald McDonald House is a safe and secure place to stay.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I felt respected and cared for.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I felt there was an open line of communication between my family and the staff & volunteers.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I felt that my cultural beliefs and values were respected.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I feel like my family was represented in the House (in photos, art, reading materials, holiday celebrations, etc.)
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
How would you rate the food available in the kitchens (both breakfast bar items as well as meals served by volunteers or staff)?
Did not like at all
1
2
3
4
Loved it
5
1 is Did not like at all, 5 is Loved it
What types of food would you like to see available? Be as broad or specific as you would like to be!
Which of the following programs or services did you use during your stay? (Check all that apply)
Ronald McDonald Family Room at Banner
Ronald McDonald Family Room at TMC
Sibling Center at Banner
Banner Shuttle
Lactation Suite
Healing Garden
Family activities (Friday Fun, holiday celebrations, trip to the Zoo, etc.)
I wish the House had:
a gym
an office/classroom space
a quiet room for meditation/prayer/etc.
a sensory room
Other
While we appreciate that many families will have positive comments to share, we know there is always room for improvement. We value your thoughts and opinions on how we can enhance what we are doing to serve families at the Ronald McDonald House. If you are able to, please provide one idea (or more) to help us. If you would like us to contact you regarding a concern or idea, you may leave a contact phone number or email as well.
Our goal is to provide world class customer service to every family. Please let us know how we did. Include names if possible.
Did anyone help make your stay especially positive or memorable (for example, staff, volunteers, or other RMHC families)? If so, please share more about your experience.
The Ronald McDonald House is grateful for the community support and donations that help make our House possible. Is there anything you would like our donors to know about your experience?
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