Cancellations & Refunds:
You may withdraw your name from the waitlist at any time without penalty. However, should you be offered a spot in the tour and confirm your desire to participate, you will then be subject to these cancellation policies.
Cancellations must be received in writing and will be processed according to the date the written notice is received. Although a verbal cancellation is appreciated, it will not be accepted as final notice. Departure is defined as the date of the first flight from the US, or the trip departure date as indicated on our Tour Schedule, whichever comes first. Please ensure that your written cancelation includes your booking details to facilitate processing.
1. Money will be refunded minus the following cancellation fees/penalties per person (unless different for a particular trip, then the special cancellation schedule of that trip will apply):
From time of booking up to 120 days prior to departure $250.00 per person
From 119 days to 90 days prior to departure $500.00 per person
From 89 days to 60 days prior to departure $750.00 per person
From 59 days to 30 days prior to departure 75% of the total land cost
From 29 days to prior to departure No refund
2. In addition to the aforementioned penalties, any extra charges related to airline tickets imposed by the airlines for cancelations or date changes after the ticket has been issued will be fully borne by the traveler. Furthermore, all expenses incurred in obtaining visas will also be the sole responsibility of the traveler and are non-refundable by STS or its suppliers. It is important for travelers to understand that these costs are separate from any service fees or penalties outlined in the booking agreement.
3. Hotel rooms booked on our tours are run by The House (ROH), that means that specific room assignments, such as those with views or located on upper floors, are not guaranteed. If clients wish to secure these special room types, they will incur an additional supplement, which is their responsibility to cover. We recommend discussing any room preferences with our team at the time of booking to explore available options and potential cost.