Please try to attend all your classes, but if you miss 1 of your classes, we will be happy to book a make-up class for you where space is available (no guarentee)
There will be no makeups for missed lesson on the first week and last week of the session
A maximum of 1 make-up per per session will be granted (all make-ups need to be used during the current seasonal session). Makeup classes may be scheudled with other swimmers not part of your group. If you are in a private lesson, a makeup class may be part of a group lesson.
We require 48 hour written notice of class cancellation to be eligible for a make-up class
To book a makeup class please call us at 647-938-5528 or email us at info@abcfirstaidaquatics.com
Once payment is received, refunds will only be granted in the form of a credit towards another session
No refunds/credits will be issued once the swim session has started
50% will be credited if notice is given up to 3 weeks prior to sesion start date
25% will be credited if notice is given up to 1 week prior to session start date
In the event that a lesson is cancelled outright due to unforseen circumstances, we will reschedule the lesson.
Please come prepared with googles, bathing suit and towel as we don’t want to waste time not having fun in the water
If you are running late, please give us a call or send us an email
Class will start at the time slot you have booked. If the swimmer is late, we cannot guarantee extra time will be granted. Under the disrection of the supervisor/manager, if a swimmer is more than 15 minutes late to their lesson, lesson will be cancelled with no makeup class given
We will not tolerate any agressive behaviour or discrimintation from the swimmers or parents. Under the discretion of the supervsior, managment or owner, if we feel there is a safety risk, swimmers will be removed from the program with no refunds provided.