PIMS Selection & Migration Experience Practice Survey

  • PIMS Selection & Migration Experience Practice Survey

    Thank you for sharing your experience. This survey takes approximately 10 minutes and will help shape a practical industry report on what it really takes to select and migrate to a new cloud PIMS. Your responses are confidential. You control how (or whether) you are identified in any published findings.

  • About You

  • What best describes your role during the PIMS transition you are sharing about? (Select all that apply)*
  • Rows
  • At the time of the transition, what type of practice were you with?*
  • At the time of the transition, how many full-time equivalent veterinarians were at the practice or practices involved?*
  • Was this a single-location transition or a multi-location/enterprise rollout?*
  • What country or region was the practice located in?*
  • Approximately when did the go-live take place? (This may have been at a previous practice or in a prior role -- we just want to understand the timeframe.)*
  • Are you still with that practice or organization today?*

  • The Selection Process

  • What was the primary reason the practice decided to look for a new PIMS? (Select up to 3)*
  • How long did the selection process take, from "we need to look at options" to signed contract?*
  • How many PIMS vendors did the team seriously evaluate (demos, proposals, or deep research -- not just a passing look)?*
  • How did the team find candidates to evaluate? (Select all that apply)*
  • What formal research did the team do before demos? (Select all that apply)*
  • How valuable were live demos in the decision-making process?*
  • What were the top factors that drove the final selection? (Select up to 3)*
  • Did the practice ultimately find a PIMS that met all of its core needs, or was there a degree of compromise?*
  • Was there meaningful internal disagreement about the final choice?*
  • Did the practice negotiate contract terms before signing?*

  • The Migration and Go-Live

  • How long did the migration and go-live process take from signed contract to fully live on the new system?*
  • Compared to what the vendor promised or projected, how did the actual timeline compare?*
  • How would you rate the data migration experience?*
  • Which integrations required significant effort to rebuild or troubleshoot after go-live? (Select all that apply)*
  • Did the practice run both the old and new system in parallel for any period?*
  • How would you rate the training provided by the vendor?*
  • What was the quality of vendor support during and immediately after go-live?*
  • How long did it take before the team felt fully productive and comfortable on the new system?*
  • Did staff turnover occur during or shortly after the transition that you believe was related to the system change?*
  • Were there costs associated with the migration that you did not anticipate when signing the contract? (Select all that apply)*

  • Outcomes and Reflection

  • Interview and Attribution

  • If you could go back, would you make the same PIMS choice?*
  • How satisfied are you today with the PIMS that was selected? (Separate from how the transition itself went)
  • Overall, how would you rate the vendor's performance across the entire process (sales, implementation, and post-launch)?*
  • Would you be willing to participate in a short follow-up interview (20 to 30 minutes by phone or Zoom)?*
  • If your experience is referenced in the published report, how would you prefer to be identified?*
  • If you know someone else who has been through a PIMS transition and might want to contribute, would you be willing to refer them?*

  • Thank you for contributing to this research. Your experience will help veterinary practices across the industry make better-informed decisions. If you indicated interest in an interview, you will hear from Adam Wysocki at VetSoftwareHub directly within at the conclusion of the survey.

  • Thank you for contributing to this research. Your experience will help veterinary practices across the industry make better-informed decisions. If you indicated interest in an interview, you will hear from Adam Wysocki at VetSoftwareHub directly within a few business days.
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