PIMS Selection & Migration Experience Practice Survey

PIMS Selection & Migration Experience Practice Survey

Thank you for sharing your experience. This survey takes approximately 10 minutes and will help shape a practical industry report on what it really takes to select and migrate to a new cloud PIMS. Your responses are confidential. You control how (or whether) you are identified in any published findings.
About You
What is your first name?*
What is your last name?*
What is your email address?*
example@example.com
Practice ownerPractice managerOffice/client service managerLead technician or head nurseAssociate veterinarianMedical directorRegional or operations manager (group/enterprise)Procurement or IT (group/enterprise)C-suite or executive leadership (group/enterprise)PIMS implementation specialist (vendor side)Consultant or third-party advisorOther (please describe)

How directly were you involved in each stage of the process?*

Rows	Led or co-led this stage	Actively participated	Observed or was informed	Not involved
Selection and Evaluation
Migration and Go-Live
Post-Launch Training and Stabilization

Small animal general practiceFeline-only practiceLarge animal or equineMixed practiceEmergency or critical careSpecialty or referralMulti-specialty hospitalShelter or nonprofitMobile or housecall practiceOther (please describe)
1 (solo)2 to 34 to 67 to 1011 to 20More than 20
Single location2 to 5 locations6 to 15 locationsMore than 15 locations
United StatesCanadaUnited KingdomAustralia or New ZealandOther (please describe)
What state or province where you in?*
ie. "Florida" or "FL"
Within the last 12 months1 to 2 years ago3 to 5 years agoMore than 5 years ago
YesNo, I have since moved on
The Selection Process
Current system was outdated or lacked key featuresMoving from on-premise to cloudPricing or cost concernsPoor vendor supportIntegrations were failing or unavailablePractice acquisition or consolidation required standardizationThe vendor was sunsetting or selling the productStaff frustration or adoption problemsThe practice was opening or relaunchingOther (please describe)
Less than 1 month1 to 3 months4 to 6 months7 to 12 monthsMore than 12 monthsNot sure
12 to 34 to 56 or more
Peer recommendations from other practicesIndustry conference or trade showOnline search or directorySocial media or professional groupsRecommendation from a consultant or advisorApproached directly by a vendorDistributor or pharmaceutical rep referralOther (please describe)
Reviewed vendor websitesWatched demo videos or webinarsRead peer reviews (software review sites, forums, Facebook groups)Requested written proposals or RFPsSpoke with reference practices provided by the vendorSought out references independently (not provided by the vendor)Hired a consultantDid little to no formal research before demosOther (please describe)
Extremely valuable, they were the deciding factorVery valuable, they significantly influenced the decisionSomewhat valuableNot very valuableWe did not do live demos
Feature set or functionalityEase of usePrice or total costQuality of the demo or sales experienceVendor reputation or longevityData migration supportIntegration with key third-party toolsCustomer support reputationCloud architecture or mobile accessRecommendation from peersOther (please describe)
Met all of our core needsMet most needs with minor compromisesSignificant compromises were madeWe settled more than we should have
No, the team was alignedMinor disagreement, resolved easilySignificant disagreement among staffSignificant disagreement at the ownership or leadership level
Yes, and we were successful in making changesYes, but the vendor would not budgeNo, we did not try to negotiateNot sure
Looking back, what would you have done differently during the selection process?*
The Migration and Go-Live
What PIMS were you migrating FROM?
What PIMS were you migrating TO?
Less than 1 month1 to 3 months4 to 6 months7 to 12 monthsMore than 12 months
Faster than expectedRoughly as expectedSomewhat longer than expectedSignificantly longer than expected
Excellent -- data came over cleanly and completelyGood -- minor issues that were resolved quicklyFair -- some data required manual cleanup or was lostPoor -- significant data problems that took considerable time to resolveWe were not able to migrate historical data
In-house laboratory equipmentReference laboratoryDiagnostic imaging (digital radiography, ultrasound)Payment processingClient communication and remindersOnline bookingInventory managementControlled substance or DEA compliance toolsAccounting or financial softwareNone -- integrations were smoothOther (please describe)
Yes, for less than 2 weeksYes, for 2 to 4 weeksYes, for more than a monthNo, it was a hard cutover
ExcellentGoodFairPoorWe received no formal training
Excellent -- responsive and effectiveGood -- mostly responsive with some gapsFair -- inconsistent or slowPoor -- difficult to reach, issues unresolvedNo meaningful support was provided
Less than 2 weeks2 to 4 weeks1 to 3 months3 to 6 monthsMore than 6 months
NoPossibly, though hard to attribute directlyYes, we lost staff members due to the change
Additional training time or lost productivityRevenue drop during the transition periodOutside IT support or consulting feesData cleanup or manual re-entry laborSubscription or licensing overlap with old systemStaff overtimeNo unexpected costsOther (please describe)
What is the one thing you wish the vendor had told you before you signed the contract?*
Outcomes and Reflection
Interview and Attribution
Yes, without hesitationYes, but with better negotiation or preparationProbably, though I have some doubtsNo, I would choose a different system
Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
ExcellentGoodFairPoor
What advice would you give to a practice that is just starting their PIMS search today?*
Is there anything about your experience that you think future practices absolutely need to know that we did not ask about?*
Yes, definitelyMaybe, depending on timingNo, the survey is as far as I can go
Fully anonymous (no identifying details)First name and role only (e.g., "Sarah, practice manager")Role and region only (e.g., "Practice owner, Midwest")Named with practice type but not practice nameFully attributed with name and practice name
Yes, I can think of someoneMaybeNo
Thank you for contributing to this research. Your experience will help veterinary practices across the industry make better-informed decisions. If you indicated interest in an interview, you will hear from Adam Wysocki at VetSoftwareHub directly within at the conclusion of the survey.
Thank you for contributing to this research. Your experience will help veterinary practices across the industry make better-informed decisions. If you indicated interest in an interview, you will hear from Adam Wysocki at VetSoftwareHub directly within a few business days.
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PIMS Selection & Migration Experience Practice Survey

About You

The Selection Process

The Migration and Go-Live

Outcomes and Reflection

Interview and Attribution