The Patron Experience Staff role is primarily responsible for:

• Providing information and assistance to Festival attendees
  
  

Organizational Profile

Founded in 1938, Stern Grove Festival is an admission-free summer performing arts festival in San Francisco. Now entering its 89th season, the Festival draws over 100,000 people during its ten-week series of world class performances in the outdoor setting of Sigmund Stern Grove. Past seasons have included performing artists from around the world, including The Flaming Lips, Bob Moses, Chaka Khan, San Francisco Symphony, Kool & the Gang, Los Lobos, Smokey Robinson, Ziggy Marley, Carlos Santana, Allen Stone, Janelle Monae, and Diana Ross.

Leadership Standards

The festival seeks to be a world class leadership organization and each staff member is expected to embody, execute, and promote core standards of excellence: Good Character, Skill, Experience, Learning Mindset, and Composure.

Position Description

We are looking for a customer service professional to provide phone, email and at concert support to our patrons within the festival's first class service framework. With the support of the Patron Experience Coordinator, PEX Staff will respond to a variety of customer inquiries, keep accurate logs and support the Ticket Team with on site entry and house management activities.
 

2026 Working Arrangement and Hours:

• Must be available every Sunday: May 17, 2026 - August 16, 2026 *except Memorial Day Weekend
• Must be available Saturday August 15th, 2026
  Employees will average 8 hours per week depending on area assignment
• Stern Grove Festival encourages everyone to apply and hiring priority goes to qualified individuals who can work all or most of the required dates

 

Reporting Relationships

The Patron Experience Staff reports directly to the Patron Experience Coordinator and works closely with all Operations Teams.

General Duties

• Greeting Festival attendees as they arrive and directing them towards the appropriate entrances. Supporting wayfinding towards GA, Guest Check-in, and Shuttle areas
• When assigned: provide an exceptional customer service experience to guests by phone and email
• Assist patrons and various stakeholders with a full array of customer support processes and questions (acquiring tickets, directions, how to prepare, etc.).
• Tracking and reviewing calls, emails and discussions in the Patron Experience log, identifying and reporting on trends and technical issues
• Logging, Processing and Storage of Lost and Found items
• Other duties as agreed upon

 

On-Site Responsibilities (Concert Sundays)

• Greeting attendees
• Information Booth Operations

 

General Qualifications

• Easy going and communicative attitude
• Commitment to and interest in customer service and festival/event production
• Past experience working in a fast-paced performing arts or other festival environment preferred
• Proven working experience in Customer Service role
• High attention to detail
• Professional presentation and excellent communication skills, both oral and written
• Required computer skills: Google Suite, Docs, Sheets, Calendar, Meet

 

Work Environment / Physical Demands

• The work environment characteristics and the physical demands described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk and hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate. Occasionally sound levels may exceed 100 db. All efforts will be made to protect employee’s hearing.
• The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.

Locations

• Sigmund Stern Grove, 19th Avenue and Sloat Boulevard, San Francisco
• Video conference for Orientation

Compensation 

• Starting at $22 and commensurate with experience.

Email

• If you have any questions, please email jobs@sterngrove.org

EEO Statement:

SGFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, SGFA complies with applicable state and local laws governing non-discrimination in employment.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.  SGFA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.