SPACE
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  • Thank you for participating in our Listening Equity Project Survey!

    Many people rely on service providers in the community. You might talk to service providers at places like:

    • Banks
    • Community Centers
    • First responders
    • Libraries
    • Healthcare offices
    • Immigration services
    • Pharmacies
    • Police stations
    • Museums
    • Public transit
    • Other people or places where you receive services

    We know that sometimes talking with service providers is not always easy. We need your help to find out what they are getting wrong, so we can help them do better.

    This survey takes about 5-6 minutes to complete and is roughly 25 questions long.

    Thank you for helping us create more space to listen!

  • 1) Do you have a disability or difference that affects how you communicate?*
  • 2) Which disability or difference do you identify with? (select all that apply)*
  • 3) Which country do you live in?*
  • 3a) What is the name of your province or territory?*
  • 4) Is it easy, difficult, or impossible to get help or information from service providers when you visit in-person?*
  • 5) Is it easy, difficult, or impossible to get help or information from service providers when you call on the phone?*
  • 6) Is it easy, difficult, or impossible to get help or information from service providers when you use video call?*
  • 7) Does it ever feel hard to start talking in the beginning of an in-person conversation?*
  • 8) Does it ever feel hard to start talking in the beginning of a phone call?*
  • 9) Does it ever feel hard to start talking in the beginning of a video call?*
  • 10) Is there personal information you are asked for that is hard to say?*
  • 11) In the last year, have you had a challenging experience with a service provider, either calling or visiting in-person?*

  • As a reminder, you might talk to service providers at places like:

    • Banks
    • Community centers
    • Healthcare offices
    • Immigration services
    • Libraries
    • Museums
    • Pharmacies
    • Police stations
    • Public transit
  • 12) Did you visit or call during these experience(s)?*
  • 13) Please list the type of service providers with whom you’ve had difficulties.*
  • 14) Which kinds of employees have you had difficulties with?*
  • 15) If your visit was in-person, were there ways for you to communicate besides speaking/saying words?*

  • (ex. pad and pen provided, ipad, touch-screen service)

  • 16) Did you experience any of the following issues during your visit or call?*
  • 18) How did you feel when the interaction(s) were finished?*
  • 19) Were you hung up on or denied service because of your communication disability or difference?*
  • 20) Have your experiences impacted your willingness to visit a service provider again?*
  • 21) What are your concerns, if any, about making a call or visiting a service provider in the future?*
  • 22) Can we contact you directly to find out more about what you’ve shared with us in this survey?*
  • 23) We’re putting together a mailing list of people interested in getting more involved in this campaign. This might be giving feedback, filling in polling or volunteering. Would you be interested in joining?*

  • If you are disabled and live in BC, you are eligible to receive $15 compensation for finishing this survey.

    We are grateful to Disability Alliance BC and the Province of British Columbia for this funding this project.

    To receive your $15 compensation, please fill out the information boxes below. You will receive an interac e-transfer within 4 weeks of finishing the survey.

    Note: survey responses that are determined to be fraudulent will not receive compensation.

    If you do not want to provide personal information, you can leave this page blank, but you will not receive $15 compensation. 

    Please click submit to complete this survey.

  • Thank you for your input! Please click submit to make sure your survey responses are recorded.

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