Warranty Service Request

Warranty Service Request

Submit your warranty service request for your used vehicle. Please provide accurate information so we can process your request promptly.
All warranty service appointments are for vehicle drop off only. We do not offer waiting appointments for warranty issues. Please plan to leave your vehicle for the day when scheduling your service. Be advised, there will be no exceptions made here. Thank you for understanding.
Customer's Full Name*

First NameLast Name
YesNo
Name of Purchaser (as shown on purchase documents)*

First NameLast Name
Date on Purchase Documents*

MonthDayYear
Date
Current Odometer Mileage*
Upload a photo of the odometer*

Cancelof
Last Six Digits of Vehicle Identification Number (VIN)*
Vehicle Year*
Vehicle Make*
Vehicle Model*
Describe the nature of the issue you are experiencing*
Upload any photos related to the issue (optional)

Cancelof
Yes I wil drive it inNo I will have it towed
Please be advised CNY Drives does not pay for, reimburse, or facilitate the towing of a vehicle coming in for service. We are eager to work with you on resolving the current issue, and we will work hard to make sure you are satisfied and up and running in no time. However, please refer to the document you signed at delivery titled 'Post Delivery Acknowledgements' where we clearly and proactively explained this policy. No exceptions will be made.
I understand and I wil arrange transportation
Preferred Drop-Off Date #1 (must be in the immediate future)*

MonthDayYear
Date
Preferred Drop-Off Date #2 (must be in the immediate future)*

MonthDayYear
Date
Contact Person*
Contact Cell Number (text capable)*
Please enter a valid phone number.Format: (000) 000-0000.
Contact Email Address*
example@example.com
Member of sales staff that assisted in the submission of this document*
Warranty Service Requests may only be made for vehicles with less than 1,000 miles on the odometer from the mileage at purchase, or if today's date is less than 30 days from purchase. (Whichever occurs first)
Should be Empty: