Service Guide

  • Service Guide

  • Information

    Please provide us with some basic information.
  • Format: (000) 000-0000.
  • Your Role:*
  • What product needs service?*

  • Stairlifts

  • Select Product Manufacturer:*
  • Any Special Features?*

  • Troubleshooting

    Please go through each of these items and test.
  • Where is the stairlift located right now?*
  • Can you safely access the stairlift?*
  • Do you have someone who can help you troubleshoot?*
  • Are the remote batteries dead? If you have only been using the remote, try using the toggle on the arm.*
  • Is the power switch on? The line is on, circle is off.*
  • Is the key on? This only applies to AccessBDD, Staying Home,Handicare, and Ameriglide Curved Stairlifts. The key should be parallel to the floor with the armrest up.*
  • Is the E-Stop off? The e-stop is a red button or switch,generally found on the arm, side of the chair or the carriage.*
  • Are both armrests down?*
  • Is the seat square and locked? On manual seats, lift the lever and turn seat and out and back, make sure lever locks in place.*
  • Is the track clear of obstruction and debris? If the track is not obstructed, push all the safety panels (uphill and downhill edge of the powerpack and bottom of the footplate). Make sure they all move freely and click when pushed.*
  • Is the display lit? If your model does not have a display, please select N/A. If no, the batteries could be dead. If yes, please note the error code.*

  • Action!

    Please take the action associated with the question you are on. If that works, you are all set. If not, this form will restart and you can keep trouble shooting.
  • Is it working?

  • Ramp

  • Type a question

  • Vertical Platform Lift

  • Does the unit have power?*
  • Is the E-Stop activated? If it is pushed in, pull it out and try the VPL.*
  • Is the key turned on?*
  • Is there anything under the VPL?*

  • Elevator

  • Powered Scooter or Wheelchair

  • Is your powered mobility product in Neutral? This will cause it to beep and not move. It is normally a yellow lever on the back of the machine.
  • What is going on?
  • If you need service, will you:

  • All Other Products

  • Did you purchase this product from EZ Mobility Solutions?*

  • Service Acknowledgement and Authorization

    (Products not purchased from and installed by EZ Mobility Solutions)

  • -I understand that EZ Mobility Solutions provides service to non-customers on a time and labor basis, with a $250 non-refundable service call fee, which includes the first hour of service.

  • -I understand that each additional hour is billed at $100 per hour beyond the initial service call.

  • -I acknowledge that the $250 service call fee is non-refundable, regardless of whether the unit is repaired.

  • -I understand that EZ Mobility Solutions does not guarantee that my equipment can be diagnosed or repaired.

  • - I understand that EZ Mobility Solutions assumes no liability for the performance, condition, or outcome of repairs on equipment not originally sold or installed by them.

  • -I understand that EZ Mobility Solutions can provide an estimate of labor time and scope of work prior to beginning service, but actual time required may vary.

  • -I understand that if the unit is operational at the time the technician leaves, the service will be considered complete and the unit considered repaired.

  • -I acknowledge that no warranties or guarantees are provided on any materials or service performed for non-customers.

  • Terms of Service - Acknowledgement and Authorization

  • - I confirm that I have completed the EZ Mobility troubleshooting guide in full and my device is still not operating properly.

  • - I understand that the EZ Mobility Warranty covers defects in materials, workmanship, and installation only.

  • -I understand that batteries are consumable components and that battery failure, loss of charge, or reduced performance is considered normal wear and tear and is not covered under the warranty.

  • - I understand that if an in-home service visit determines the issue is caused by any condition addressed in the troubleshooting guide (including but not limited to power issues, batteries, user operation, obstructions, or maintenance-related issues), the visit will be classified as a non-warranty service call, and a $150 service fee will apply.

  • -I understand that if I decline to pay the applicable non-warranty service fee, EZ Mobility Solutions may decline or suspend non-warranty service for this unit until payment is resolved.

  • Thank you for filling out this form! 

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