Your feedback, complaints and comments

Your feedback, complaints and comments

Our charity exists thanks to the support of the people of Scotland and we want to know when we get it right but also when we don’t so we can improve your experience of SCAA. Please complete the below form with your feedback, complaint or comments and we will be back in touch with you within 3 working days where necessary.
Feedback Type*
Other*
Complaint Category*
Complaint Details:

Please provide as much detail as possible about the incident your complaint relates to. Information such as time frames, dates, names, the format of correspondence, etc. will help us to investigate your complaint quickly and effectively. You will also have the opportunity to upload any supporting documents which you believe to be relevant to your complaint.

We may contact you for additional information if the scope of your complaint is unclear or does not provide us with sufficient information to allow us to conduct our investigation. Where we need additional information or to verify your identity (to confirm you are entitled to receive the response to your complaint) we will begin processing your complaint when we have that information.
Please describe your complaint in detail*
Please describe your feedback or comments in detail*
Supporting Documents:

Please attach copies of any documents which you believe are relevant to your complaint. This will allow us to more effectively investigate.
Cancelof
Your relationship with Scotland's Charity Air Ambulance?*
Full Name*

First NameLast Name
Email Address*
example@example.com
Phone Number
Please enter a valid phone number.Format: 0000 000 0000.
I, First Name* Last Name* , confirm that the information provided on this form is correct and that I am the person whose name appears on this form. I understand that:
• Scotland's Charity Air Ambulance may need to confirm proof of identity and may need to contact me again for further information.
• Scotland's Charity Air Ambulance may not be able to respond to my complaint if they do not receive all of the required information to process my complaint.
Signature*

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