Pikes Peak Pristine Cleaning® – STR / LTR Rental Property Onboarding Checklist / Quote Review

Pikes Peak Pristine Cleaning® – STR / LTR Rental Property Onboarding Checklist / Quote Review

Please complete this onboarding checklist to help us deliver pristine cleaning for your short-term or long term rental properties. Your responses ensure a seamless setup and high service standards. and helps us ensure the right sized team and time required for specific turns, and help provide accurate quote build outs.
Client Contact Information

Tell us about yourself so we can best serve your property needs.
Full Name

First NameLast Name
Company / Property Management Company
Email Address
example@example.com
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Preferred method of contact
Property / Portfolio Overview

Provide an overview of your rental property portfolio.
Total number of properties
Property Details (repeat for each property)
Property Specifications (per property)

Provide details for each property to help us plan your cleaning needs.
Beds And Bedrooms
Bathrooms
Maximum Guest Capacity Per Property
Are pets allowed?
Hot tub on site that will need cleaning services?
Are any properties on steep slopes?
Is 4WD required to access any of the sites?
Access & Entry

Tell us about how to access and enter the property.
Entry type (smart lock/lockbox/key/concierge)
Gate code (if applicable, please do not provide during quoting process)
Alarm system details + codes (Please do not provide if quoting process)
Upload alarm system documents (optional)

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Camera locations / restricted areas
Primary onsite contact name + phone
Backup onsite contact name + phone
Parking instructions / permit requirements
Check-In / Turnover Rules

Set your preferences for check-in, check-out, and turnover procedures.
Standard check-in time

Hour Minutes

AM/PM Option
Standard check-out time

Hour Minutes

AM/PM Option
Early check-ins allowed?
Same-day back-to-back turns allowed?
Cut-off time for same-day assignments

Hour Minutes

AM/PM Option
Cleaning Standards / Inspection

Share your cleaning standards and inspection expectations.
Do you want approval for deep cleans
Do you have a written cleaning checklists already for the properties?
Attach your cleaning checklist (if applicable)

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Do you require photo documentation?
Dollar threshold requiring approval for extra work
Having a base threshold helps our team meet time expectations on turns.
Laundry & Linens

Help us understand your laundry and linen needs.
Washer And Dryers Per Site
Due to the volume of linens and towels at some properties, standard residential washer/dryer capacity may not allow us to complete all laundry within the allotted turnover window.In situations where the linen volume exceeds onsite machine capacity or time constraints, would you like Pikes Peak Pristine to coordinate offsite laundry through a professional vendor to ensure timely completion and guest readiness?Please let us know your preference so we can build this into your service plan.
Preferred offsite vendor if any
If you do not have one, we will locate and source services depending on location. (Some remote locations may not allow for this, which will require cleaner to come back on a off day to complete laundry or take to coin-op)
Linen ownership model
Number of linen sets per bed
Do you have any special requirements on how beds are made?
If yes please specify site, size of bed, layout of bed and special requests.
Towels Per Guest
Stain policy
Location of spare linens per location
Consumables & Inventory

Let us know about your consumable supply and inventory needs.
Would you like Pikes Peak Pristine to manage inventory and asset oversight for your property and invoice associated costs directly to the property management company or owner?This may include monitoring and reordering supplies, linens, and consumables such as propane, grill materials (foil, drip trays), paper goods, and other guest-use essentials.
Restock list with preferred brands (toilet paper, paper towels, soaps, coffee, etc.)
i.e Charmin triple ply. Bounty large roll, Amazon Basics Hand Soap, Kurieg Brand K-Cups Varity Mix, Dawn Dish Soap Power Suds.
Par levels per property
minimum level of a item before re-order request specifically items that are high use such as, hand soaps, body soaps, makeup removers, coffee pods etc..
Inventory storage location
Reimbursement process
i.e. Send itemized invoice to property manager, of products purchased for invoicing at end of billing cycle.
How should low inventory be reported?
i,e Just create itemized list of what is needed and ordered then send to property management for invoice
Appliances & Interior Details

Share information about appliances and interior care.
Dishwashers onsite?
Dishwasher Type
Guest dishwashing expectations
i.e. Guests are required to do their dishes, and start the dishwasher when they leave
Tile & grout care requirements
i.e. quick scrub
Specialty surface restrictions (stone/hardwood/etc.)
i.e. Leather Couches, we have professional leather care specialist come and clean please do not clean just report when cleaning is needed.
Full Interior window and blind cleaning required every turn?
Windows and Blinds
Exterior Responsibilities

Inform us about outdoor and exterior property care.
Trash removal process & pickup days
i.e. do you need our team to go to location every week to take trash cans out and put back the next day?
Snow removal process
Grill cleaning & propane refill responsibility
i.e Cleaning team when on site - Clean Grill and Place Foil at bottom
Outdoor pet cleanup expectations
i.e cleaning team, walk property and clean animal biohazards
Maintenance & Damage Protocol

Describe your maintenance and damage response procedures.
How should maintenance be handled?
i.e. Note issue, take pictures, and send to Contact Property Manager Tim @ 777-777-7777
Approval process for repairs
i.e. Tim must approve quotes provided for repairs.
Biohazard / excessive soilage policy
i.e. Site has indications of massive party, bio-hazards all throughout the house, glass bottles, heavy soilage, must contact Tim @ 777-777-7777 anything that may be presented as a issue where a quick turn is not possible due to damage, and or soilage must be reported ASAP.
Ozone treatment approval allowed?
Owner closets or restricted areas?
i.e. Master Bedroom closet on the left is locked and restricted to guests.
Communication & Software

Help us understand your preferred communication channels and software.
Property management software used (e.g., Breezeway, etc.)
Required photo angles or documentation format
i.e. Up high corner of room, jpg if possible
Billing & Scheduling

Set your preferences for billing and scheduling.
Billing frequency
Do you want to be auto charged card on file and sent invoice, or invoice each billing cycle?
Invoice weekly
Cancellation policy acknowledgment https://pppristine.com/policies
Lockout fee acknowledgment https://pppristine.com/policies
Any other cleaning needs that need to be taken into consideration?
Should be Empty:

Pikes Peak Pristine Cleaning® – STR / LTR Rental Property Onboarding Checklist / Quote Review

Client Contact Information

Property / Portfolio Overview

Property Specifications (per property)

Access & Entry

Check-In / Turnover Rules

Cleaning Standards / Inspection

Laundry & Linens

Consumables & Inventory

Appliances & Interior Details

Exterior Responsibilities

Maintenance & Damage Protocol

Communication & Software

Billing & Scheduling