Webinar presented by Robina Jones and Belinda Connolly
When: Tuesday 24 March at 7.30pm AEDT (please check your local time zones)
Cost: Free for AMT members
PD: You will be able to claim around 1.5 hours of professional development on completion of a reflection in your member portal.
In this session, your presenters will outline the NSW HCCC’s role, responsibilities, and complaint management processes. You will learn about the Commission, how complaints are managed and what you should do if you need to respond to a complaint.
About the presenters
Robina Jones
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Robina is a Resolution Officer at the NSW Health Care Complaints Commission. Prior to this, Robina worked for over 20 years as a social worker in NSW Health in a range of roles within hospitals, community health and education. |
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Belinda is a Resolution Officer at the Health Care Complaints Commission who operates as an impartial facilitator within the context of the NSW health care system. Belinda has an extensive background in psychology, mediation, and community services engagement. |