Terms and conditions
1. Confirmation: Your booking is confirmed only when you receive your confirmation and a Deposit Invoice. If you do not receive a confirmation email within 5 working days, please contact the Booking Officer.
2. Deposit: A deposit of $90 (flat rate per booking) OR 20% of the estimated total booking value, whichever is greater, is required to secure your booking.
3. Prices: All prices are subject to change. General museum entry is free of charge; however, charges apply for some exhibitions. SparkLab is a ticketed exhibition. School programs led by museum staff are charged and include GST. A group discount to SparkLab and ticketed exhibitions applies for 10+ students or children only. A minimum charge equivalent to 20 students applies for all facilitated schools programs.
4. Payment: A deposit is required to secure your booking. The deposit will be deducted from your final invoice. Two weeks before your visit (four weeks for Museum Meet Up), you must confirm your final student numbers. After numbers are confirmed, a final invoice will be issued, less the deposit already paid. Payment is required within the terms stated on the invoice. Payment may be made via cheque (payable to ‘Queensland Museum’), or by major credit card.
5. Notice of Cancellation: All cancellations must be advised in writing by email. Deposits are non-refundable, except in the case of museum-initiated cancellation. If a booking is cancelled more than 14 days (30 days for Museum Meet Up) before the visit, only the deposit is forfeited. If a booking is cancelled less than 14 days before the visit days (30 days for Museum Meet Up), 100% of the estimated booking fee may be charged. If the student numbers drop below 10, the school will be charged for the minimum booking requirement (10 students).
6. Queensland Museum does not accept responsibility for the damage or loss of goods left on the premises prior to, during or after a booking.