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FanCode User Research Survey
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21
Questions
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1
Which sports do you actively follow on FanCode? (Select all that apply)
Cricket
Football
Formula1
MotoGP/ Motorsports
Tennis
Golf
Other
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2
. How do you usually discover events to watch on FanCode?
Push notifications
Social media / WhatsApp
Friends/ family
Browsing the app
Sports news apps
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3
When do you usually decide to buy a pass? (Select all that apply)
Days before event
Sameday
Within1 hour before start
Afterevent starts
I rarely buy passes
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4
How urgent does buying feel before a high-stakes event starts? (Rate 1–5) 1- Not urgent ; 5- Extremely urgent
1 Not urgent
1
2
3
4
5
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5
Have you ever started buying a pass but NOT completed the purchase?
Yes multiple times
Yes once
No
Never tried buying
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6
What stopped you from completing the purchase? (Select all that apply)
Payment failure
payment method unavailable
Checkouttoo long
OTPdelay
App crash / slow
Price hesitation
Got distracted
Compared other platforms
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7
How frustrating is payment failure before a live event starts? (Rate 1–5) 1-Not frustrating; 5- Extremely frustrating
1
2
3
4
5
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8
Which payment methods do you prefer for buying passes? (Select all that apply)
UPI
Credit/Debitcard
Wallet/ credits
Netbanking
BuyNow Pay Later
EMI
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9
Maximum you'd pay for a high-stakes cricket match pass? (Select one)
Upto ₹25
₹26–₹50
₹51–₹99
₹100–₹199
₹200+
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10
Maximum you'd pay for an F1 / motorsport race pass?
Upto ₹29
₹30–₹59
₹60–₹99
₹100–₹149
₹150+
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11
. Would you pay more if the pass included exclusive content (analysis, interviews)?
Yes definitely
Yes if price difference small
No
Depends on sport
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12
What pricing features would increase the chance you complete a purchase? (Select all that apply)
One-tappayment
Payafter event
Groupwatch pass with friends
Loyaltycredits / discounts
Flashsale pricing before event
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13
How interested are you in interactive features during live events? (Rate 1–5) 1-Not interested; 5- Very interested
1
2
3
4
5
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14
Which paid features would you consider during major events? (Select all that apply)
Ad-freeviewing
Multi-cameraangles
Expert commentary feed
Virtualwatch party with friends
Instanthighlights
Merchandisebundle
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15
Would you participate in paid prediction games during live events?
Yes definitely
Yes occasionally
Maybe
No
Dependson sport
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16
Which platforms do you use to watch live sports? (Select all that apply)
FanCode
JioCinema
Hotstar/ Disney+
SonyLIV
YouTube
ESPN+/ international platforms
DDSports
Pirated streams
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17
Compared to JioCinema or Hotstar, how would you rate FanCode's payment experience?
Much better
Slightly better
Same
Slightly worse
Much worse
Haven’t compared
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18
What is the main reason you choose another platform instead of FanCode? (Select one)
Freestreaming availability
Betterstreaming quality
Fasteror easier payment process
Betterapp experience / UI
Exclusivesports content
Irarely choose other platforms
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19
What is the biggest frustration you face while watching sports on FanCode?
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Small
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Ok
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20
Compared to other sports streaming platforms, which feature of FanCode do you find most valuable?
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21
Your Age
18-24
25-34
35-44
45-60
60+
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