Terms & Conditions
Terms of Service
Peak RV – Adventure Caravans South Island LTD
Last updated: 14th August 2025
1. Definitions
"We", "Us", "Our" refers to Peak RV – Adventure Caravans South Island LTD (Company No. 9429050924356, based in Cromwell, New Zealand.
"Customer", "You", "Your" refers to the individual or company engaging our services or purchasing our products.
"Vehicle" refers to any caravan, motorhome, or RV serviced, inspected, or otherwise worked on by Us.
2. Scope of Services
We provide the following services:
Caravan and RV maintenance and repairs
Warranty repairs on behalf of manufacturers/importers
Insurance repairs
Servicing and general upkeep
Repairs and services for rental companies
Pre-purchase inspections and reporting
Sales and install of caravan/RV parts and accessories
We may also offer mobile or onsite services subject to availability and additional charges.
3. Quotations and Bookings
All quotes are valid for 14 days unless otherwise stated.
Acceptance of a quote constitutes acceptance of these Terms and Conditions.
Bookings are essential and subject to availability. Timeframes provided are estimates only and may change depending on parts availability or unforeseen issues.
4. Pre-Purchase Inspections
Inspections are visual and non-invasive unless otherwise agreed.
We aim to provide a fair assessment based on current condition, but we do not guarantee future performance of the vehicle.
Our report is for informational purposes only and should not be considered a substitute for full mechanical or structural assessments.
We are not liable for any issues not visible or detectable at the time of inspection.
Full payment is required before the report is released.
Pre-purchase inspections are offered without any financial or legal stake in the sale of the vehicle.
5. Warranty Repairs
We perform warranty work only with prior written approval from the relevant manufacturer or importer.
Any work not covered by warranty will be quoted separately and must be approved and paid for by the customer.
We are not responsible for delays caused by warranty administrators, or parts procurement within supply chains.
We do not provide any additional warranties beyond those offered by the manufacturer unless otherwise stated.
6. Insurance Repairs
All insurance repair work must be authorised in writing by the insurance provider before work can commence.
The customer is responsible for:
Paying any applicable insurance excess, as required by their insurer.
Providing accurate claim details and authorisation documentation.
We will not be held liable for delays resulting from insurance assessment processes, approvals, or parts procurement.
Insurance repairs are carried out to manufacturer standards where applicable, but we cannot guarantee exact colour or material matches for certain panels or finishes, especially in older or imported models.
6a. Post Repair Insurance Claims
Full payment remains the customer’s responsibility, regardless of whether the insurer agrees to cover the claim.
We are not obligated to wait for an insurance payout or approval before payment is made.
If the customer wishes to claim reimbursement from their insurer after work is completed, they must handle that directly with their insurance provider.
We will provide supporting documentation (e.g., invoices, photos, descriptions) upon request, but we do not guarantee that insurance claims will be accepted.
Under no circumstances will we reissue or alter invoices to match an insurance company’s requirements.
6B. Insurance Quotations, Assessments & Imaging
We do not provide free insurance quotations or assessments.
Where we are requested to:Inspect a vehicle
Prepare a written quotation
Conduct damage assessments
Take and process photographic evidence
Liaise with insurers or suppliers
Prepare supporting documentation
and we do not proceed with the repair work for any reason (including insurer decision, customer choice, write-off determination, or transfer to another repairer), we reserve the right to invoice for:Administration time
Assessment time
Imaging and documentation time
Insurer liaison time
Any associated operational costs
Charges will be calculated at our standard workshop labour rate at the time of assessment.
By requesting an insurance quotation or assessment, the customer acknowledges and agrees that these charges may apply if the repair work is not authorised or does not proceed with us.
Payment of these charges is due upon invoice and is not contingent upon insurance approval.
7. Customer Responsibilities
You agree to:
Provide accurate and complete information about your vehicle
Remove all valuables before drop-off or inspection, Peak RV does not accept responsibility for the loss of valuables while vehicle is in our possession
Ensure the vehicle is legally towable and safe to operate
Ensure grey tanks are empty upon drop off, failure to do so may incur extra charges of $150 + gst.
If your service request involves inspection, repair, or servicing of the toilet system, the toilet cassette must be fully emptied prior to drop-off. If the cassette is not emptied, we reserve the right to decline or postpone the related work until this has been rectified.
Collect your vehicle within 2 business days of work completion, unless prior arrangements are agreed upon. If vehicle is not collected, a storage fee of $25 + GST per day will be charged.
Sanitary Conditions & Health and Safety
Vehicles must be presented in a clean and sanitary condition suitable for safe handling by staff.
We reserve the right to refuse, delay, or discontinue work if a vehicle is deemed unsanitary, contaminated, or hazardous.
Where work involves toilets, wastewater systems, sanitary plumbing, or contaminated areas, a mandatory sanitisation and biohazard handling fee of $250 + GST will apply.
This sanitisation fee covers PPE, protective procedures, cleaning products, disposal processes, and staff health and safety compliance.
Labour relating to sanitary system repair is charged separately at standard workshop rates.
8. Parts and Accessories Sales
All parts sales are subject to availability and may carry manufacturer warranties.
Items returned due to change of mind must be unused, in original packaging, and returned within 14 days (restocking fees may apply).
Faulty or damaged items must be reported within 7 days of receipt.
We reserve the right to refuse returns for items installed or damaged after delivery.
8a. Special Order Parts and Non-Returnable Parts
A non-refundable deposit may be required before ordering, especially for special order, high-value, or custom items.
If you cancel the job after the part has been ordered, you will be responsible for the full cost of the part and any applicable freight, handling, or restocking fees.
If the part is non-returnable or custom-made, you will be invoiced in full, regardless of whether the part is used.
In cases where returns are possible, we will attempt to return the part to the supplier, but a restocking fee may apply, and any refund will only be issued once we receive confirmation from the supplier.
Ordered parts that are not collected within 14 days of arrival may incur a storage fee or be disposed of at our discretion, unless prior arrangements are made.
9. Payments and Fees
Full payment is due upon completion of work or prior to dispatch of goods, unless otherwise agreed in writing.
We accept payment by EFTPOS, bank transfer.
Storage fees of $25 + GST per day may apply for vehicles not collected within 2 business days of notification of completion.
10. Liability and Insurance
Vehicles held or worked on by us are covered under our business insurance while on our premises.
We are not liable for damage caused by pre-existing faults or hidden damage not visible during inspection, or disclosed at commencement of work.
We do not accept responsibility for any unforeseen issues that may arise after the completion of service.
Customers are responsible for maintaining their own vehicle insurance at all times.
We will not be held responsible for indirect or consequential loss, including travel disruption, accommodation costs, or resale value.
11. Mobile Services (if applicable)
Additional travel fees apply for onsite services.
We reserve the right to reschedule mobile jobs due to weather, access issues, or safety concerns.
Customers must provide a safe, level working area with adequate clearance.
12. Privacy Policy
We collect personal data (e.g., name, contact details, vehicle information) solely for the purpose of providing our services.
Your data will not be shared or sold to third parties without consent, except as required by law.
You have the right to access or request correction of your personal information.
13. Dispute Resolution
If you have a complaint, please contact us in writing within 7 days of the service or delivery.
We will make reasonable efforts to resolve issues in good faith.
If a dispute cannot be resolved, either party may refer the matter to the Disputes Tribunal of New Zealand.
14. Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, supplier delays, or transportation disruptions.
15. Amendments
We may update these Terms & Conditions from time to time. The latest version will be available on request or via our website.
16. Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any legal action or proceeding shall be brought in the appropriate courts of New Zealand.
17. Right to Refuse Service
We reserve the right to refuse service to any individual or entity at our sole discretion.
Disrespectful, abusive, aggressive, or inappropriate behaviour toward staff will not be tolerated under any circumstances.
If such behaviour occurs, we may:Cease work immediately
Instruct the customer to leave the premises
Refuse future service
Any work completed up to the point of refusal will be invoiced and must be paid in full.
We are not obligated to provide services to every individual who requests them.
📌 Contact Us
Peak RV – Adventure Caravans South Island LTD
12 Dunn Road
Cromwell, Otago, New Zealand
Email: Peakrv.nz@gmail.com
Phone: 021777250