TERMS OF SERVICE – Adventure Caravans South Island Limited
Last updated: May 2026
1. INTERPRETATION
1.1 Definitions: In these Terms of Service, unless the context otherwise requires, the following terms shall have the meanings set out below:
Customer: "You", "Your" and Customer refers to the individual or company engaging our services or purchasing our products
Services: the services we provide including Caravan and RV maintenance and repairs,
Warranty repairs on behalf of manufacturers/importers, Insurance repairs, Servicing and general upkeep, Repairs and services for rental companies, Pre-purchase inspections and reporting and Sales and install of caravan/RV parts and accessories
“Terms of Service” means these terms of service
"Vehicle" means any caravan, motorhome or RV serviced, inspected or otherwise worked on by Us.
We: "Us", "Our" “Peak RV” refers to Adventure Caravans South Island Limited (Company No. 9429050924356, based in Cromwell, New Zealand) trading as Peak RV
2. PAYMENT & OVERDUE ACCOUNTS
2.1 Full payment is required upon completion of Services and prior to release of any Vehicle or goods, unless otherwise agreed in writing by Us.
2.2 We accept payment by EFTPOS and bank transfer.
2.3 We reserve the right to charge storage fees of $25.00 + GST per day for Vehicles not collected within 2 business days of notification that Services have been completed.
2.4 Storage fees will continue to accrue until the Vehicle is collected or alternative written arrangements are agreed.
2.5 Where payment is not received by the due date stated on the invoice or otherwise agreed in writing, the Customer will be in default. We reserve the right to charge interest on all overdue amounts at a rate of 5% per month (or part thereof), calculated daily from the due date until payment is received in full. Interest will continue to accrue both before and after any judgment until the debt is fully satisfied, to the maximum extent permitted by law. We may also recover from the Customer all reasonable costs incurred in recovering overdue amounts, including debt collection agency fees and legal costs on a solicitor–client basis.
3. MOBILE SERVICES
3.1 We may offer mobile or onsite services subject to availability and additional charges.
4. QUOTATIONS AND BOOKINGS
4.1 Any quotation provided by Us is valid for 14 days from the date of issue unless otherwise stated in writing. Acceptance of a quotation by the Customer (whether in writing, verbally or by conduct, including booking or instructing commencement of work) constitutes acceptance of these Terms of Service. We reserve the right to amend or withdraw a quotation prior to acceptance if there are changes in costs, scope of work, availability of parts or other relevant circumstances.
4.2 Bookings are essential and subject to availability. Timeframes provided are estimates only and may change depending on parts availability and/or unforeseen circumstances.
5. PRE-PURCHASE INSPECTIONS
5.1 Our inspections are based on visual inspections only and are non-invasive unless otherwise agreed in writing. We aim to provide a fair assessment based on current condition. But we do not guarantee future performance of Vehicle(s). Our reports to do involve full mechanical or structural assessments.
5.2 Our reports are for general informational purposes only. They should not be considered a substitute for full mechanical, engineering, specialist or structural assessments. Customers should obtain independent specialist advice where concerns arise regarding a Vehicle’s mechanical condition, structural integrity, safety or compliance.
5.3 Our inspection and report are limited to defects and conditions that are reasonably visible and identifiable at the time of inspection. We are not responsible for latent defects, hidden damage or faults that are not apparent on visual inspection or could not reasonably be detected without dismantling, diagnostic testing or specialist assessment. We do not warrant or guarantee the future reliability, performance or condition of the Vehicle. No responsibility is accepted for faults or failures arising after the date of inspection.
5.4 Full payment is required from You before a report is released to You.
5.5 To the maximum extent permitted by law, the Our total liability arising out of or in connection with the inspection Services or report, whether in contract, tort (including negligence), equity, or otherwise, is limited to the amount paid by the Customer for the Services giving rise to the claim.
5.6 We are not be liable for any indirect, consequential, special or economic loss, including loss of profits, loss of opportunity, diminution in vehicle value or costs associated with repairs or replacement.
6. WARRANTY REPAIRS
6.1 We perform warranty work only with prior written approval from the relevant manufacturer or importer. Any work not covered by warranty will be quoted separately and must be approved and paid for by the Customer in advance.
6.2 We are not responsible for delays caused by warranty administrators, or parts procurement within supply chains.
6.3 We do not provide any additional warranties beyond those offered by the manufacturer unless otherwise stated.
7. INSURANCE REPAIRS
7.1 All insurance repair Services must be authorised in writing by the insurance provider before work can commence.
7.2 The Customer is responsible for:
a Paying any applicable insurance excess, as required by their insurer.
b Providing accurate claim details and authorisation documentation.
7.3 We will not be held liable for delays resulting from insurance assessment processes, approvals or parts procurement.
7.4 Insurance repairs are carried out to manufacturer standards where applicable, but We cannot guarantee exact colour or material matches for certain panels or finishes, especially in older or imported models.
7.5 Post Repair Insurance Claims: Full payment remains the Customer’s responsibility, regardless of whether the insurer agrees to cover the claim. We are not obliged to wait for an insurance payout or approval before payment is made. If the Customer wishes to claimreimbursement from their insurer after Services are completed, they must handle that directly with their insurance provider. We will provide supporting documentation (e.g., invoices, photos, descriptions) upon request, but we do not guarantee that insurance claims will be accepted.
Under no circumstances will We reissue or alter invoices to match an insurance company’s requirements.
7.6 Insurance Quotations, Assessments & Imaging: We do not provide free insurance quotations or assessments. Where we are requested to:
a Inspect a vehicle
b Prepare a written quotation
c Conduct damage assessments
d Take and process photographic evidence
e Liaise with insurers or suppliers
f Prepare supporting documentation,
and we do not proceed with the repair Services for any reason (including insurer decision, customer choice, write-off determination or transfer to another repairer), we reserve the right to invoice for:
a. Administration time
b. Assessment time
c. Imaging and documentation time
d. Insurer liaison time
e. Any associated operational costs
f. Charges will be calculated at our standard workshop labour rate at the time of assessment.
7.7 By requesting an insurance quotation or assessment, the Customer acknowledges and agrees that these charges may apply if the repair work is not authorised or does not proceed with Us. Payment of these charges is due upon invoice and is not contingent upon insurance approval.
8. CUSTOMER RESPONSIBILITIES
8.1 You agree to:
a Provide accurate and complete information about your vehicle
b Remove all valuables before drop-off or inspection, We do not accept responsibility for the loss of valuables while Vehicle is in our possession
c Ensure the vehicle is legally towable and safe to operate
d Ensure grey tanks are empty upon drop off, at our discretion failure to do so will incur extra charges of $150.00 + gst
e If Your Service request involves inspection, repair or servicing of the toilet system, the toilet cassette must be fully emptied prior to drop-off. If the cassette is not emptied, We reserve the right to decline or postpone the Services until this has been rectified
f Collect Your Vehicle within 2 business days of work completion, unless prior written arrangements are agreed upon. If Vehicle is not collected, a storage fee of $25.00 + GST per day will be charged.
9. SANITARY CONDITIONS & HEALTH AND SAFETY
9.1 Vehicles must be presented in a clean and sanitary condition suitable for safe handling by staff.We reserve the right to refuse, delay or discontinue Services if a Vehicle is deemed by US unsanitary, contaminated or hazardous.
9.2 Where work involves toilets, wastewater systems, sanitary plumbing or contaminated areas, a mandatory sanitisation and biohazard handling fee of $250.00 + GST will apply. This sanitisation fee covers PPE, protective procedures, cleaning products, disposal processes and staff health and safety compliance.
9.3 Labour relating to sanitary system repair is charged separately at standard workshop rates.
10. PARTS AND ACCESSORIES SALES
10.1 All parts sales are subject to availability and may carry manufacturer warranties.
10.2 Items returned due to change of mind must be unused, in original packaging, and returned within 14 days (restocking fees may apply).
10.3 Any faulty, damaged or defective goods must be reported to Us within 7 days of receipt. Failure to notify Us within this timeframe may result in the claim being declined to the extent permitted by law. We reserve the right to refuse returns for items installed or damaged after delivery.
10.4 Special Order Parts and Non-Returnable Parts: A non-refundable deposit may be required before ordering, especially for special order, high-value or custom items. If you cancel the job after the part has been ordered, you will be responsible for the full cost of the part and any applicable freight, handling or restocking fees. If the part is non-returnable or custom-made, you will be invoiced in full, regardless of whether the part is used.
10.5 In cases where returns are possible, we will attempt to return the part to the supplier, but a restocking fee may apply, and any refund will only be issued once we receive confirmation from the supplier.
10.6 Ordered parts that are not collected by You within 14 days of arrival may incur a storage fee or be disposed of at our discretion, unless prior arrangements are made in writing.
11. LIABILITY AND INSURANCE
11.1 Vehicles left with or worked on by Us are covered by Our business insurance, while on Our premises, subject to the terms, conditions, limitations and exclusions of that insurance policy.
11.2 We are not liable for any loss or damage arising from:
a pre-existing faults, wear and tear or latent defects;
b hidden or undisclosed damage not reasonably visible on inspection at the commencement of the Services; or
c mechanical, electrical, or structural failures occurring after completion of the Services, where such failures are unrelated to Our workmanship.
11.3 The Customer acknowledges that Vehicle inspections and services are limited to the scope of work agreed and do not constitute a guarantee against future faults, failures or defects.
11.4 Customers are responsible for maintaining comprehensive insurance cover for their vehicle at all times including whilst at Our premises.
11.5 To the maximum extent permitted by law, We will not be liable for any indirect, consequential or economic loss, including but not limited to loss of use, travel disruption, accommodation expenses, towing costs, loss of profits or diminution in vehicle value.
12. CONSUMER GUARANTEES ACT
12.1 Where the Customer acquires goods or Services from Us for personal, domestic or household use, the Consumer Guarantees Act 1993 (“CGA”) may apply. Where the CGA applies, nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies the
Customer may have under the CGA that cannot lawfully be excluded.12.2 Where the Customer acquires goods or Services from Us for business purposes, and to the extent permitted under section 43 of the CGA (or replacement legislation), the parties agree that the CGA will not apply.
12.3 To the maximum extent permitted by law, and subject always to the CGA where it applies, Our liability arising out of or in connection with the supply of goods or Services (including inspection, repair, diagnostic, insurance or mobile Services) is limited, at Our option, to one or more of the following:
a) the re-supply of the Services;
b) the repair of the Services or goods;
c) the cost of having the Services re-supplied or goods repaired; or
d) a refund of the price paid for the relevant Services or goods.
12.4 We will not be liable for any indirect, consequential, incidental or economic loss, including (without limitation) loss of use, loss of profit, loss of opportunity, towing costs, accommodation costs, or diminution in vehicle value, except to the extent that such limitation is not permitted by law.
12.5 The Customer acknowledges that Services provided by Us are limited to the scope of work agreed at the time of engagement and do not constitute a guarantee that future faults, failures or defects will not occur.
12.6 Nothing in these Terms of Service limits or excludes any rights the Customer may have under the CGA, the Fair Trading Act 1986, or other applicable legislation where such limitation or exclusion is not permitted by law.
13. MOBILE SERVICES (if applicable)
13.1 Additional travel fees apply for onsite services.
13.2 We reserve the right to reschedule mobile jobs due to weather, access issues or safety concerns.
13.3 Customers must provide a safe, level working area with adequate clearance.
14. PET POLICY
14.1 Customers must notify Us prior to arrival if they are bringing pets onto Our premises. All pets must be appropriately restrained or controlled at all times while on-site, including during servicing or repair work, and are not permitted in workshop or office areas unless expressly authorised by Us.
14.2 We accept no responsibility for any injury, illness, loss or veterinary costs involving Customer pets while on the premises.
14.3 Customers are fully responsible and may be held liable for any damage, injury, loss or costs arising from their pet’s behaviour, including but not limited to injury to staff, other persons, animals or damage to property.
15. PRIVACY POLICY
15.1 We collect personal data (e.g. name, contact details, vehicle information) solely for the purpose of providing Our Services.
15.2 Your data will not be shared or sold to third parties without consent, except as required by law.
15.3 You have the right to access or request correction of your personal information.
16. RIGHT TO REFUSE SERVICE
16.1 We reserve the right, at Our sole discretion, to refuse or discontinue Services to any individual or entity.16.2 We maintain a zero-tolerance policy toward abusive, threatening, aggressive, intimidating, discriminatory or otherwise inappropriate behaviour directed toward Our staff, contractors or representatives.
16.3 If such behaviour occurs, We may, without further notice:
a cease work immediately;
b require the Customer or any associated person to leave the premises;
c refuse future services; and/or
d take any other reasonable steps necessary to protect the safety and wellbeing of Our staff and business operations.
16.4 Any work completed, parts supplied or costs incurred up to the time Services are suspended or terminated will be invoiced to the Customer and must be paid in full in accordance with these
Terms of Service.
16.5 Nothing in these Terms of Service obliges Us to provide Services to every person requesting them.
17. DISPUTE RESOLUTION
17.1 Any complaint regarding goods supplied or Services provided by Us must be notified to Us in writing within 7 days of the Service being completed or the goods being delivered or collected.
Any complaint should be notified to Us in writing as soon as reasonably practicable after discovery of the issue to allow Us an opportunity to inspect and remedy the matter.
17.2 Upon receiving notice of a complaint, We will make reasonable efforts to investigate and resolve the matter promptly and in good faith.
17.3 The Customer agrees to provide Us with a reasonable opportunity to inspect and, where appropriate, remedy any alleged defect or issue before engaging any third party to undertake repairs or rectification works.
17.4 If a dispute cannot be resolved through good faith discussions, either party may refer the matter to the Disputes Tribunal or any other court or tribunal of competent jurisdiction in New Zealand.
18. FORCE MAJEURE
18.1 We will not be liable for any delay in performing, or failure to perform, Our obligations where such delay or failure arises from events or circumstances beyond Our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, labour shortages or strikes, supplier or manufacturer delays, transport disruptions, accidents, power outages, government actions or interruptions to supply chains.
18.2 Where such circumstances arise, We may suspend performance of Our obligations for the duration of the affected period without liability to the Customer.
19. AMENDMENTS
19.1 We may amend or update these Terms of Service from time to time. Any updated version will apply to all goods and Services supplied after the date of publication.
19.2 The current version of the Terms of Service will be available on request and may also be published on the Company’s website. Continued engagement of Our Services constitutes acceptance of the updated Terms of Service.
20. GOVERNING LAW
20.1 These Terms Of Service are governed by the laws of New Zealand. The parties submit to the exclusive jurisdiction of the courts and tribunals of New Zealand in relation to any dispute, claimor proceeding arising out of or in connection with these Terms of Service or the Services provided by Us.
Full payment of all invoices is required prior to collection or release of the Vehicle, unless otherwise agreed in writing by Us.
Payment of an invoice constitutes acknowledgment by the Customer that:
• the Services and repairs specified in the invoice have been completed;
• the Vehicle handover has occurred to the Customer’s satisfaction; and
• the Customer has been provided with reasonable explanations, updates and details regarding the work undertaken, including any remedial work completed during the repair process.
Any workmanship warranty or guarantee provided by Us is strictly conditional upon the Vehicle being returned to Our workshop in Cromwell for inspection, assessment and any necessary remedial work.
We do not authorise, reimburse or accept liability for any repair, warranty or remedial work undertaken by third parties without Our prior written approval.
The Customer must always provide Us with a reasonable opportunity to inspect, diagnose and determine the appropriate remedy for any alleged defect or warranty issue before any repair work is carried out by another party.
Any warranty provided by Us applies to workmanship only and does not extend to:
• normal wear and tear;
• misuse, neglect, accident or improper maintenance;
• external or environmental causes;
• manufacturer or component failure unrelated to Our workmanship; or
• faults arising from modifications or repairs carried out by third parties.
Contact Us
Peak RV – Adventure Caravans South Island LTD
12 Dunn Road
Cromwell, Otago, New Zealand
Email: Peakrv.nz@gmail.com
037466176