Privacy Notice – We Do Not Share Your Customer Information
Your Privacy Matters to Tisakho IT At Tisakho IT, we are fully committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA) No. 4 of 2013. We treat your privacy seriously and take all reasonable steps to keep your details safe and confidential.
What We Collect We only collect the personal information necessary to provide our fibre internet and unlimited data services, such as:
Your full name
Contact details (phone/WhatsApp number, email)
Physical address (for installation/service)
Identification details (e.g., ID number for RICA compliance)
Account and payment information
Usage data (to monitor service quality and fair usage)
We Do Not Share Your Information We do not sell, rent, trade, or share your personal information with third parties for marketing, advertising, or any other purposes, except in the limited cases required by law or to deliver our services. Specifically:
We will never share your details with unrelated companies, marketers, or data brokers.
Your information stays strictly within Tisakho IT and is only accessed by our authorised staff on a need-to-know basis.
We may share minimal information only when legally required (e.g., with regulators like ICASA or law enforcement under a court order) or with our trusted service providers who help deliver the fibre service (e.g., the network operator like Vumatel or Openserve for installation/technical support). These providers are bound by strict contracts to protect your data and use it only for the agreed purpose.
How We Protect Your Information
We use secure systems, encryption where appropriate, and strong access controls.
We limit access to your data to employees who need it to serve you.
We do not store unnecessary information and delete it when no longer required (e.g., after contract ends, subject to legal retention rules).
We regularly review our security measures to prevent unauthorised access, loss, or misuse.
Your Rights Under POPIA, you have the right to:
Access your personal information we hold
Request correction if anything is incorrect
Object to processing (in certain cases)
Request deletion (where lawful)
Lodge a complaint with the Information Regulator if needed (inforeg@justice.gov.za)
If you have any questions about your privacy or want to exercise your rights, contact us:
Email: admin@tisakhoit.co.za
WhatsApp: +27 68 970 0376
Call: 087 188 6864
By submitting this form, you confirm that you understand and agree to how we handle your personal information as described above. We will only use your details to provide and manage your fibre/unlimited data service — nothing more.
This notice may be updated from time to time — the latest version will always be available on our website (www.tisakhoit.co.za) or on request.