(This is a legal and binding document)

Abbreviated name as registered with the bank:CYBERSOUTH

The details of my/our account for EFT payments are as follows:

Account Name: Cyber South Datasecurity (Pty) LTD
Bank & Branch: FNB MOSSELBAY
Branch Code: 210314
Account Number: 630 1595 0818

Please use your name as reference on your payment advice.

This signed Authority and Mandate refers to our contract as dated on signature hereof ("the Agreement") I/We hereby authorise you to issue and deliver payment instructions to your Banker for collection against my/our abovementioned account at my/our above-mentioned Bank (or any other bank or branch to which I/we may transfer my/our account) on condition that the sum of such payment instructions will never exceed my/our obligations as agreed to in the Agreement and commencing on (26th, 30th or 5th) and continuing until this Authority and Mandate is terminated by me / us by giving you notice in writing of not less than 20 ordinary working days, and sent by prepaid registered post or delivered to your address as indicated above. The individual payment instructions so authorised to be issued must be issued and delivered as follows: monthly. In the event that the payment day falls on a Sunday, or recognised South African public holiday, the payment day will automatically be the preceding ordinary business day. I/We understand that the withdrawals hereby authorized will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the Agreement. A payment reference is added to this form before the issuing of any payment instruction.

I/We acknowledge that all payment instructions issued by you shall be treated by my/our above-mentioned Bank as if the instructions have been issued by me/us personally.

I/We agree that although this Authority and Mandate may be cancelled by me/us, such cancellation will not cancel the Agreement. I/We shall not be entitled to any refund of amounts which you have withdrawn while this Authority was in force, if such amounts were legally owing to you.

I/We acknowledge that this Authority may be ceded or assigned to a third party if the Agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party. Herewith I declare that I am authorized to sign this Agreement.

1. Openserve Fibre is available on a month-to-month or 12 month contract, anywhere within the Openserve Fibre Connect areas.
2. Courier Fees for wireless devices shall apply for door-to-door delivery to any area outside of local area. (eg. Mosselbay)
3. The contract period for each Link will commence on the Link Activation Date.
4. In respect of each Link, the Link Activation Date is the date when an acceptance certificate is issued to the ISP after installation and testing has been completed by Openserve (e.g. same day as installation)
5. Services can be delivered Nationwide. Service pricing subject to differ depending on location.

6. A Link may be cancelled at one calendar months' notice and such cancellation shall be in writing sent to accounts@cybersouth.co.za
7. For 12-month contracts, cancelled links are subject to Early Termination Fees eg. an accumulative charge of port fees for the remaining months of the contract period will apply.

8. A 12 month contract that expires will automatically roll over to a month to month contract.
9. Should the client wish to renew another 12 months, a written request should be sent to accounts@cybersouth.co.za

10. The End User hereby warrants that they have obtained the consent of its landlord/body corporate to apply for the Openserve Fibre products indicated herein.

11. The End User hereby indemnifies Cyber South against all or any claims, of whatsoever nature, arising from application for an Openserve Fibre Connect product in terms of this application schedule.

12. An Install Fee will be charged for a new line installation. An Activation Fee will be charged for an Existing Line activation...
13. The Standard setup fee includes Access Build up to 8 meters. If the Access Build exceeds 8 meters, the standard setup fee will apply as an additional installation fee as advised by the contractor performing the home drop. The additional installation fees will be billed by the appointed Openserve contractor directly to the End User.
14. Lead times are estimates and influenced by many factors which are outside the control of Openserve and Cyber South. These may include but are not limited to obtaining approvals from municipalities, roads agencies, utilities providers, other network operators, private landowners and landlords. Inclement weather conditions may affect construction work.
15. Openserve shall do everything reasonably and practically possible to meet installation times but shall not be held liable in any way whatsoever for any delays in the installation of a Link.

16. The End User understands that Cyber South reserves the right to impose any applicable penalties that may apply in terms of the Openserve Fibre Agreements.

17. Subject to clause 18 below, as well as the provisions of the Openserve Fibre Agreements, Openserve shall charge the applicable price, as amended from time to time, in the event that Cyber South requests Openserve to dispatch an Openserve technician.

18. Self-install of Openserve Fibre is not available.
19. Openserve Fibro Best Effo

20. Links may be upgraded and/or downgraded with effect from the 1^st of the next calendar month. Openserve may need to replace the Fibre Terminal Equipment where necessary for an upgrade. An upgrade to home wireless equipment may also be necessary depending on the upgrade selected and will be advised by Cyber South.
21. A R 100.00 excl. vat fee will be charged for all upgrade and downgrade requests.

26. Link redundancy not available on these services.

27. By signing this application schedule the End User agrees to be bound to the terms and conditions of the Openserve Service Agreement.

28. The subscriber acknowledges and agrees that these terms and conditions govern the subscriber's use of the service and that there are no other agreements, guarantees or representations, either verbal or in writing, in regard thereto.
29. Cyber South shall deem that the subscriber has acknowledged and agreed to the terms and conditions and confirm his/hers acknowledgement by using the service even if the subscriber has subscribed via telephone, application form, verbally, or by any form electronically.
30. Cyber South will be entitled to verify the information contained on the client's order form and generally make enquiries as it deems necessary. Cyber South will also be entitled to furnish any information regarding the client's account with Cyber South and his compliance with these conditions to any Credit Bureau/Bank. Credit Risk Assessment Reports will be obtained from any Credit Bureau purely for affordability purposes.

31. Cyber South subscribes to the principles of protection of personal information in accordance with the relevant legislation, for further details in this regard please refer to our terms and conditions www.cybersouth.co.za

22. Invoicing in respect of each Link will be with effect from the Link Activation Date, billed pro rata. Invoicing is monthly in advance, payable 14 (fourteen) days from date of invoice.

23.. Terminal Equipment always remains the property of Openserve. Openserve will provide Terminal Equipment with original manufacturer's warranty.
24. The End User shall bear the risk of damage to, or loss of, Terminal Equipment installed at a Subscriber's premises and shall be liable to pay to Openserve on presentation of invoice the reasonable cost of repair of Terminal Equipment or, if repair is not feasible, the actual replacement cost.
25. If repairs or replacements to be done on Terminal Equipment that is not covered under manufacturer's warranty or that has been damaged by anybody other than Openserve, then in addition to the paragraph above Openserve shall charge its full installation rate for the call-out to repair/replace faulty Terminal Equipment.

Signed for on behalf of the End User

Openserve Fibre Connect (OFC) Application Form V02.010
044 698 1450 | admin@cyber south.co.za | CK 2014/278388/07