Please find our values HERE.
KEY AREAS OF ACCOUNTABILITY:
- Conduct outbound donor calls, including welcome calls, failed payment reminders, upgrades, conversions, and reactivation campaigns.
- Manage donor inquiries and strengthen relationships with donor inquiries via hotline, WhatsApp, email, and all other communication channels.
- Handle all types of donation processing, including cash, cheque, mobile payment and credit card transactions.
- Provide administrative and reporting support, as well as assist with database management when required.
- Support the planning and execution of regular donor engagement events.
- Provide ad hoc assistance as requested by the line manager.
- Deliver training and support to external working partners when necessary.
- Support the implementation of strategies for donor acquisition and retention.
- Execute initiatives aimed at enhancing donor relationships to increase engagement.
- Manage vendor relationships, including coordination, communication, invoice processing, and report preparation.
QUALIFICATIONS:
- HKCEE / HKDSE or above; Diploma in a related discipline is preferred.
- Experience with Salesforce or other CRM platforms is an advantage.
- Strong interpersonal and communication skills with a customer‑focused approach.
- Capable of managing multiple tasks and working independently with a high level of integrity and professionalism.
EXPERIENCE AND SKILLS:
- At least 3-5 years working experience in telemarketing
- Proficient in both spoken and written English and Chinese, and fluent in Putonghua.
- Proficiency in English & Chinese word processing
- Good knowledge of computer application such as MS Office, Excel
- Attention to details, high accuracy and target-driven.
- Good team player, dedicated, with empathy, and passionate to work in NGO
- Strong interested to work for good cause serving the children in the community
APPOINTMENT TERMS
This post is on a full time basis.
Don’t miss the opportunity to have career success and fulfilment while you deliver change for children to attain the right to survival, protection, development and participation.
We need to keep children safe so our selection process, which includes background checks, reflects our commitment to the protection of children from abuse. Candidates at the final stage of recruitment process may be requested to undergo Sexual Conviction Record Check by the Hong Kong Police. If you refuse to undergo the check, we have the right not to consider your application.
Personal data collected will be used for recruitment purpose only.