All sales are final. We are no longer guaranteeing posting, only that you or your client will be added. There are a lot more factors that play a part when it comes to tradelines posting that is out of our control. So again, the only time where a tradeline will be replaced is if warranty is purchased (only 1 replacement), if we cannot provide you a screenshot as proof that you were added , or if there was an error on my end! We will replace your tradeline with another tradeline comparable to what was previously purchased.