Hospitality employment suitability survey - Queensland Museum Kurilpa

Location
Queensland Museum Kurilpa (Brisbane)Queensland Museum Rail Workshops (Ipswich)Queensland Museum Cobb+Co (Toowoomba)Queensland Museum Tropics (Townsville)
Personal Details
First name*
Last name*
Address line 1*
Address line 2
Suburb*
State *
Postcode*
Phone*
Email*
Experience

Please provide details of two of your most recent jobs in the hospitality/customer service industries. There must be frontline customer service positions where you have interacted with members of the public.
Role 1
Date from

DayMonthYear
Date
Date to

DayMonthYear
Date
Employer
Position title
Demonstrated skills/capabilities/duties
Role 2
Date from

DayMonthYear
Date
Date to

DayMonthYear
Date
Employer
Position title
Demonstrated skills/capabilities/duties
Training and Qualifications

Please provide full details of any customer service/food and beverage training you have undertaken. Please include completion dates and training organisation:
Training and Qualifications
Employment suitability survey
Explain how you have maintained customer satisfaction and loyalty when a client has become angered by a level of service or a mistake in their order:*
Explain how you would maintain a high level of customer service in an extremely busy period? *
Please demonstrate your experience in working to a strict daily or weekly roster and how you managed this commitment both professionally and with regard your personal life. Describe your general attitude to work and life:*
The museum is open 7 days a week and as such work is performed on a roster basis and includes weekend work, some early starts, late finishes and/or evening functions. Most shifts are either 8am-4pm, 9am-5pm or 10am-2pm. Please outline your availability*
You may also experience very high visitation with a lot of interaction with people with a variety of needs and expectations. Explain how you would prepare for a day filled with visitor interactions and barely a moment to breathe:*
What appeals to you about this role specifically? *
Cover letter and current CV

Please upload your Cover letter and a copy of your current CV (doc, docx and PDF files accepted)
Attachment 1 - Cover letter (maximum file size of 5mb)

Cancelof
Attachment 2 - CV (maximum file size of 5mb)

Cancelof
Privacy notice
Queensland Museum will only use the personal information you submit in this form to answer your questions, to provide you with the information you have requested or to make requests regarding your question. Further information about the types of information collected and stored by Queensland Museum can be found on our website: http://www.museum.qld.gov.au/privacy-and-security-statement.

Fields marked with an asterisk (*) are required.
Should be Empty:

Location

Personal Details

Experience

Role 1

Role 2

Training and Qualifications

Employment suitability survey

Cover letter and current CV