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1
What best describes you?
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Trade (Auto elec / Mechanic / Workshop)
OEM or parts manufacturer
Reseller / Distributor
Retail customer
Other
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2
Is your enquiry about an existing job/repair, or a new repair/enquiry?
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Existing repair / purchase
New repair / enquiry
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3
Do you have a Job Number?
Yes
No
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4
Enter Job Number
9 characters starting with J00
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5
Business / Workshop name
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6
Approximate date sent
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Date
Year
Month
Day
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7
Unit type
Electronic Control Module
ABS module
Transmission Control Module
Body Control Module
Immobiliser
Instrument Cluster
Other
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8
What do you need help with today?
For existing repair/purchase
Check job status / ETA
Billing / Invoice / Accounts
Change shipping or contact details
Technical Advice
Warranty issue / Unit has failed again
Other
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9
When did you receive the repaired/supplied unit?
/
Date
Year
Month
Day
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10
Has the same fault re-appeared, or is this a different fault?
Same fault
Different / Unsure
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11
Describe the current symptoms and any DTCs
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12
Has additional work been carried out on the vehicle since our unit was installed?
Yes
No
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13
What work was done?
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14
Has the unit been opened, modified, or damaged since installation?
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No
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15
Attach any photos or scan reports
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16
What are you after?
Please Select
Pay invoice
Core credit
Copy of invoice
Statement of account
Question about a charge
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Please Select
Pay invoice
Core credit
Copy of invoice
Statement of account
Question about a charge
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17
Invoice Number (if known)
9 characters starting with J00
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18
Details
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19
Approximate date core was returned
/
Date
Year
Month
Day
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20
Invoice Number relating to this core
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21
Which details do you need to change?
Tick all that apply
Shipping address
Billing address
Contact name
Phone
Email
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22
New shipping address
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23
New billing address
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Normal
Small
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quote
Created with Sketch.
Ok
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24
New contact name
First Name
Last Name
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25
New phone number
Please enter a valid phone number.
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26
New email
example@example.com
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27
Describe the current symptoms and any DTCs
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28
Please describe your question in as much detail as possible
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29
What best describes your enquiry?
Can you repair my unit?
Price and turnaround
Open an account
Book a repair
Online booking
Technical advice
Suggest a new repair
General enquiry
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30
Do you know the part number on the unit?
Yes
No
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31
Genuine part number
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32
Vehicle make
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33
Vehicle model
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34
Vehicle year
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35
Describe the current symptoms and any DTCs
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36
What repairs have already been tried?
Tick all that apply
Attempted repair of original electronic unit
Attempted replacing with second hand unit
Repaired/replaced other parts
No repairs, but diagnosis confirmed
No repairs and not diagnosed
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37
Please describe any previous repair attempts
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38
Upload photos (label, connector side, etc.) – optional
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Select files to upload
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: 10.6MB
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39
Full name
*
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First Name
Last Name
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40
Email
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you@email.com
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41
Phone Number
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Please enter a valid phone number.
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