You can always press Enter⏎ to continue
How can we help?
Please use our online form, so we can respond faster
START
1
Is your enquiry about an existing job/repair, or a new repair/enquiry?
*
This field is required.
Existing repair / purchase
New repair / enquiry
Previous
Next
Submit
Press
Enter
2
Do you have a Job Number?
Yes
No
Previous
Next
Submit
Press
Enter
3
Enter Job Number
9 characters starting with J00
Previous
Next
Submit
Press
Enter
4
Business / Workshop name
Previous
Next
Submit
Press
Enter
5
Approximate date sent
/
Date
Year
Month
Day
Previous
Next
Submit
Press
Enter
6
Unit type
Electronic Control Module
ABS module
Transmission Control Module
Body Control Module
Immobiliser
Instrument Cluster
Other
Previous
Next
Submit
Press
Enter
7
What do you need help with today?
For existing repair/purchase
Check job status / ETA
Billing / Invoice / Accounts
Change shipping or contact details
Technical Advice
Warranty issue / Unit has failed again
Other
Previous
Next
Submit
Press
Enter
8
When did you receive the repaired/supplied unit?
/
Date
Year
Month
Day
Previous
Next
Submit
Press
Enter
9
Has the same fault re-appeared, or is this a different fault?
Same fault
Different / Unsure
Previous
Next
Submit
Press
Enter
10
Describe the current symptoms and any DTCs
Previous
Next
Submit
Press
Enter
11
Has additional work been carried out on the vehicle since our unit was installed?
Yes
No
Previous
Next
Submit
Press
Enter
12
What work was done?
Previous
Next
Submit
Press
Enter
13
Has the unit been opened, modified, or damaged since installation?
Yes
No
Previous
Next
Submit
Press
Enter
14
Attach any photos or scan reports
Drag and drop files here
Select files to upload
Max. file size
: 10.6MB
Browse Files
Cancel
of
Previous
Next
Submit
Press
Enter
15
What are you after?
Please Select
Pay invoice
Core credit
Copy of invoice
Statement of account
Question about a charge
Please Select
Please Select
Pay invoice
Core credit
Copy of invoice
Statement of account
Question about a charge
Previous
Next
Submit
Press
Enter
16
Invoice Number (if known)
9 characters starting with J00
Previous
Next
Submit
Press
Enter
17
Details
Previous
Next
Submit
Press
Enter
18
Approximate date core was returned
/
Date
Year
Month
Day
Previous
Next
Submit
Press
Enter
19
Invoice Number relating to this core
Previous
Next
Submit
Press
Enter
20
Which details do you need to change?
Tick all that apply
Shipping address
Billing address
Contact name
Phone
Email
Previous
Next
Submit
Press
Enter
21
New shipping address
Previous
Next
Submit
Press
Enter
22
New billing address
Huge
Large
Normal
Small
Ok
quote
Created with Sketch.
Ok
Previous
Next
Submit
Press
Enter
23
New contact name
First Name
Last Name
Previous
Next
Submit
Press
Enter
24
New phone number
Please enter a valid phone number.
Previous
Next
Submit
Press
Enter
25
New email
example@example.com
Previous
Next
Submit
Press
Enter
26
Describe the current symptoms and any DTCs
Previous
Next
Submit
Press
Enter
27
Please describe your question in as much detail as possible
Previous
Next
Submit
Press
Enter
28
What best describes your enquiry?
Can you repair my unit?
Price and turnaround
Open an account
Book a repair
Online booking
Technical advice
Suggest a new repair
General enquiry
Previous
Next
Submit
Press
Enter
29
Do you know the part number on the unit?
Yes
No
Previous
Next
Submit
Press
Enter
30
Genuine part number
Previous
Next
Submit
Press
Enter
31
Vehicle make
Previous
Next
Submit
Press
Enter
32
Vehicle model
Previous
Next
Submit
Press
Enter
33
Vehicle year
Previous
Next
Submit
Press
Enter
34
Describe the current symptoms and any DTCs
Previous
Next
Submit
Press
Enter
35
What repairs have already been tried?
Tick all that apply
Attempted repair of original electronic unit
Attempted replacing with second hand unit
Repaired/replaced other parts
No repairs, but diagnosis confirmed
No repairs and not diagnosed
Previous
Next
Submit
Press
Enter
36
Please describe any previous repair attempts
Previous
Next
Submit
Press
Enter
37
Upload photos (label, connector side, etc.) – optional
Drag and drop files here
Select files to upload
Max. file size
: 10.6MB
Browse Files
Cancel
of
Previous
Next
Submit
Press
Enter
38
Full name
*
This field is required.
First Name
Last Name
Previous
Next
Submit
Press
Enter
39
Email
*
This field is required.
you@email.com
Previous
Next
Submit
Press
Enter
40
Phone Number
*
This field is required.
Please enter a valid phone number.
Previous
Next
Submit
Press
Enter
41
What best describes you?
*
This field is required.
Trade (Auto elec / Mechanic / Workshop)
Dealer / Fleet operator
Reseller / Distributor
Retail customer
Other
Previous
Next
Submit
Press
Enter
Should be Empty:
Question Label
1
of
41
See All
Go Back
Submit