By submitting this form, the client agrees to all House of Luxe policies.
BOOKING & INQUIRIES
SUBMITTING AN INQUIRY DOES NOT GUARANTEE ACCEPTANCE. HOUSE OF LUXE ACCEPTS A LIMITED NUMBER OF CUSTOM CLIENTS. PRODUCTION BEGINS ONLY AFTER DEPOSIT PAYMENT.
DEPOSITS
A 50% NON-REFUNDABLE DEPOSIT IS REQUIRED TO SECURE YOUR BOOKING. DEPOSITS ARE NON-TRANSFERABLE AND NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.
PAYMENTS
FINAL BALANCE IS DUE BEFORE FINAL FITTING OR GARMENT RELEASED. NO GARMENT IS RELEASED WITHOUT FULL PAYMENT.
PRICING & DESIGN CHANGES
PRICING IS BASED ON DESIGN COMPLEXITY AND MATERIALS. CHANGES AFTER APPROVAL MAY INCUR ADDITIONAL FEES OR RE-QUOTING.
RUSH ORDERS
RUSH ORDERS ARE ACCEPTED AT DESIGNER DISCRETION AND INCUR ADDITIONAL FEES. RUSH SERVICES ARE NOT GUARANTEED.
FITTINGS & MEASUREMENTS
CLIENTS ARE RESPONSIBLE FOR ACCURATE MEASUREMENTS. ADDITIONAL FITTINGS ARE BILLED SEPARATELY. BODY CHANGES ARE CLIENT RESPONSIBILITY.
MATERIALS
SPECIALTY MATERIALS INCLUDING FEATHERS AND FUR ARE NON-REFUNDABLE ONCE PURCHASED. CLIENT-SUPPLIED FABRIC IS ACCEPTED AT CLIENT RISK
NO REFUNDS
ALL CUSTOM GARMENTS ARE FINAL SALE. NO REFUNDS, CANCELLATIONS, OR CHARGEBACKS ONCE PRODUCTION BEGINS.
CREATIVE DIRECTION
HOUSE OF LUXE MAINTAINS CREATIVE DISCRETION TO ENSURE QUALITY, STRUCTURE, AND BRAND INTEGRITY.
IMAGE USAGE
HOUSE OF LUXE MAY PHOTOGRAPH COMPLETED GARMENTS FOR MARKETING UNLESS DECLINED IN WRITING.
CLIENT CONDUCT
RESPECTFUL COMMUNICATION IS REQUIRED. HARASSMENT OR MISCONDUCT MAY RESULT IN TERMINATION WITHOUT REFUND.