Payment, Cancellation and Rescheduling Policy
Training services must be paid for in full at the time of booking unless otherwise agreed upon in writing. Payment reserves the appointment or class space and confirms acceptance of the policies outlined in this agreement.
If Owner needs to cancel or reschedule an appointment, the following policies apply.
Private Lessons and Class Drop-Ins: Changes made 48 hours or more before the scheduled appointment will receive a full credit toward a future training service. No credits or refunds will be issued for cancellations or changes made less than 48 hours before the scheduled appointment.
Group Classes: A full credit will be issued if a cancellation request is received at least 7 days prior to the start of the first class. A 75% credit may be issued for cancellation requests received at least 72 hours prior to the first class, only if the spot can be filled by another team. No refunds or credits will be issued after this time. Because class sizes are intentionally limited, make-up sessions are not available for missed classes.
No-Shows: Failure to attend a scheduled lesson or class without prior notice will be considered a no-show, and the session will be forfeited with no refund or credit issued.
Late Arrivals: Lessons and classes begin and end at their scheduled times. Late arrival does not extend the scheduled training time, and no refund, credit, or makeup will be provided for missed time. Late arrivals may not be admitted to group classes or other activities when late entry would be disruptive or unsafe. If Owner is more than 15 minutes late for a private lesson without notifying the Trainer, the appointment will be considered a no-show and forfeited, and the Trainer is not required to remain on-site.
How to Request Changes: All cancellation or rescheduling requests must be submitted in writing via email to meghanbodie@gmail.com or by text to 803-220-8207. Requests are considered received based on the timestamp of the message.
Credits: A credit means the amount already paid will remain on the Owner’s account and may be applied toward a future Vickery K9 training service. Credits are not cash refunds and must be used within 3 months of the originally scheduled service date.
Weather Policy: Training is held in a variety of weather conditions, including rain (when thunder and lightning are not present), cold, and heat. Owner is responsible for reviewing the forecast in advance and arriving appropriately prepared for both themselves and their dog. Unless otherwise notified by the Trainer, scheduled training will take place as planned, and the standard cancellation and rescheduling policy applies to Owner cancellations due to weather.
If weather conditions are unsafe for training as planned, the Trainer will adjust training as necessary. Adjustments may include moving training indoors, modifying planned activities, or postponing to a later date. Weather-related modifications do not constitute a cancellation and are not grounds for a refund, credit, or additional makeup.
For outdoor group classes, a scheduled rain makeup date will be used when necessary. No additional makeup or refund will be provided if a class is moved to the scheduled makeup date due to weather.
By booking and submitting payment for training services, Owner acknowledges that they have read, understood, and agree to the cancellation and rescheduling policies outlined in this agreement.